ServiceNow Engineering Manager, Information Technology

NISA • Saint Louis, MO

75d

About The Position

NISA Investment Advisors, LLC (NISA) offers customized investment solutions for tax-exempt and taxable institutional clients. NISA manages over $285 billion in fixed income and equity securities and over $159 billion in derivative notional value. We seek bright, motivated individuals who can contribute to our growing team of professionals. Candidates with a high degree of independent thinking skills, strong analytical and quantitative skills, and team playing abilities are encouraged to apply.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or equivalent experience.
• 5+ years of IT Service Management experience, with at least 3 years in a management or leadership capacity
• Hands-on experience in ServiceNow orchestration, workflow automation, and integrations
• Proven knowledge of ITIL framework and demonstrated application in enterprise environments
• Strong leadership and stakeholder engagement skills with the ability to influence process adoption
• Ability to manage multiple initiatives in a fast-paced environment

Nice To Haves

• ITIL v4 Certification
• ServiceNow Certified System Administrator (CSA) and/or Certified Implementation Specialist (CIS)
• Experience with ServiceNow scripting and development (JavaScript, Flow Designer, Glide)
• Familiarity with Agile or DevOps methodologies
• Experience with automation tools or orchestration platforms beyond ServiceNow

Responsibilities

• Lead and manage ITSM strategy, ensuring alignment with ITIL best practices and organizational goals
• Design, build, and manage ServiceNow orchestration workflows for automating IT operational processes (e.g., onboarding, provisioning, system integration)
• Oversee the implementation and continual improvement of core ITSM processes including Incident, Problem, Change, Request, Knowledge, and Asset Management
• Develop and maintain integrations between ServiceNow and enterprise systems, cloud platforms, and third-party services
• Monitor and report on ITSM performance using SLAs, KPIs, and dashboards to ensure the highest level of service quality
• Work closely with cross-functional IT operations, security, and development teams to identify automation opportunities
• Ensure compliance with governance, security, and regulatory requirements for ITSM workflows
• Mentor and guide ITSM analysts, developers, and process owners to elevate platform and process maturity
• Stay up to date on ServiceNow capabilities, ITSM trends, and emerging automation technologies

Benefits

• Health, dental, vision and life insurance options
• Paid time off
• Competitive retirement plan
• Onsite cafeteria
• Fitness center
• Health and wellness program
• Educational assistance program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Securities, Commodity Contracts, and Other Financial Investments and Related Activities
• Education Level: Bachelor's degree
• Number of Employees: 251-500 employees