ServiceNow Developer - I,II, or Senior

Southwest Power Pool • Little Rock, AR

94d • $62,500 - $123,700 • Remote

About The Position

Southwest Power Pool (SPP) is about more than power. We're about the power of relationships. Our employees have the opportunity to work together to ensure electricity is delivered reliably and affordably to the millions of people living in our service territory. We have been voted one of Arkansas' Best Places to work by Arkansas Business and we are looking for a member of our team who is passionate about our mission to keep the lights on! We have a core ideology here at SPP that we stand by: Do the right thing, for the right reason, in the right way. We believe in supporting our employees through a fantastic benefits package: Competitive pay with bonus opportunities Excellent insurance package including three great medical plans to choose from, employer-paid short term disability, long term disability, and life insurance Relocation assistance Flexible working environment for positions that are eligible where employees have the flexibility to work from home and come in where collaborative in person work is needed. Fantastic contributions to your retirement through a 401(k) savings plan with employer-match benefits and a defined benefit plan fully funded by SPP.

Requirements

• Strong knowledge of the ServiceNow platform and scripting (JavaScript, Glide).
• Hands-on experience with upgrades, migrations, or custom development.
• Familiarity with integrations (REST, SOAP, MID Servers).
• A solid understanding of ITIL processes (Foundation certification a plus).
• Bachelor's degree in computer science, Information Technology, related field, or equivalent work experience.
• For senior-level role: proven ability to design architecture, lead integrations, and mentor team members.

Nice To Haves

• ServiceNow Certified System Administrator.
• ServiceNow Certified Application Developer.
• Additional certifications in ServiceNow ITSM or ITOM are a plus.

Responsibilities

• Configure and customize ServiceNow modules (Incident, Problem, Change, Request, Asset, CMDB).
• Design workflows and build automations that improve IT operations.
• Collaborate with IT, compliance, and operations teams to deliver solutions that support both reliability and regulatory readiness.
• Handle minor updates (form tweaks, catalog adjustments), assist with bug fixes, and maintain documentation.
• Build and test workflows, automate service desk functions, and support compliance efforts.
• Lead strategic platform enhancements, architect integrations, and mentor junior team members.

Benefits

• Competitive pay with bonus opportunities.
• Excellent insurance package including three great medical plans to choose from.
• Employer-paid short term disability, long term disability, and life insurance.
• Relocation assistance.
• Flexible working environment.
• 401(k) savings plan with employer-match benefits.
• Defined benefit plan fully funded by SPP.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Utilities
• Education Level: Bachelor's degree