ServiceNow.com Product Manager, Digital Experience Platform

ServiceNow • San Diego, CA

390d • $98,500 - $162,500

About The Position

The Digital Events Product Manager at ServiceNow will play a crucial role in shaping and executing the digital events strategy, focusing on developing and managing a suite of digital event products. This position involves collaboration with cross-functional teams to create innovative solutions that enhance customer engagement and drive business growth. The role offers high visibility and the opportunity to make a significant impact on ServiceNow's digital events experience.

Requirements

• 5+ years of experience as a Product Manager, preferably in digital B2B events or related technologies.
• Strong understanding of digital event platforms and virtual event technologies.
• Experience with data workflows, technical architecture, and personalization at scale.
• Passion for building great user experiences across web and mobile devices.
• Analytical mindset with the ability to interpret data for decision-making.
• Content Management experience is a plus.
• Strong oral and written communication skills.
• Self-starter with collaborative skills to work with diverse teams.
• Experience in a Professional Services environment engaging with executive stakeholders.

Nice To Haves

• Experience with digital marketing strategies.
• Familiarity with customer engagement metrics and analytics tools.

Responsibilities

• Define product vision & strategy aligned with digital priorities informed by customer insights.
• Translate strategy into a multi-quarter product roadmap.
• Build business cases that articulate the impact and value of proposed initiatives.
• Define key product success metrics and ensure they are instrumented for data-driven insights.
• Develop an experimentation plan to test, learn, and iterate on product features.
• Collaborate with various stakeholders to ensure the strategy reflects cross-functional perspectives.
• Define requirements, user experience, and functional specifications for digital event products.
• Lead scoping and prioritization to achieve customer and business goals.
• Deliver seamless digital user experiences across customer journey touchpoints.
• Manage the product lifecycle end-to-end, including data monitoring and stakeholder feedback.
• Serve as the main point of contact for internal and external stakeholders throughout the product lifecycle.
• Create and maintain documentation related to product area management and strategy.

Benefits

• Health plans including flexible spending accounts.
• 401(k) Plan with company match.
• Employee Stock Purchase Plan (ESPP).
• Matching donations.
• Flexible time away plan.
• Family leave programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees