TTI-posted 3 months ago
Full-time • Mid Level
Fort Worth, TX
5,001-10,000 employees
Merchant Wholesalers, Durable Goods

Our growing company is in need of a ServiceNow Business Analyst based at our Corporate Headquarters in Fort Worth, Texas. The ServiceNow Business Analyst is responsible for working with stakeholders to identify business requirements, analyze processes, and implement solutions using the ServiceNow platform. The role involves collaboration, problem-solving, and a thorough understanding of ServiceNow capabilities and best practices. Headquartered in Fort Worth, TX, TTI, Inc. is the world's leading authorized distributor of passive, connector, electromechanical, and discrete components. Celebrating more than 50 years, this Berkshire Hathaway company is ever-growing and has over 100 locations in North America, Europe, and Asia! Join a winning team in a growing global organization!

  • Partner with business stakeholders to maintain a prioritized strategic roadmap, and coordinate and execute projects and enhancements.
  • Liaison between the business partners and the IS group to support ServiceNow and provide analysis for digitizing business processes.
  • Provide strong analytical, problem solving, technical, and project management skills to effectively collect requirements, evaluate options, and guide the business in order to design and deliver quality, scalable and supportable solutions.
  • Own functional tasks and deliverables, including: Process definition, requirements gathering, functional design, testing, training, reporting and support of business applications.
  • Create and maintain business process workflow requirements documentation in line to facilitate ServiceNow development.
  • Work to drive adoption and alignment across the company's business processes and systems.
  • Ensure the consistency and quality of automation related data across ServiceNow and integrated systems.
  • Use and recommend best practices while delivering scalable high-quality solutions.
  • Bachelor's degree in Business, Computer Science, or a related field preferred.
  • 5+ years of experience implementing, configuring and administering SaaS business systems for a software company, with at least 2 years of ServiceNow experience required.
  • ServiceNow certification (Administrator, Advanced Administrator, Micro certifications)
  • Knowledge of ServiceNow Performance Analytics
  • Experience of ServiceNow CMDB and SAM functionality
  • Understanding of the ServiceNow Common Service Data Model (CSDM)
  • Medical/ Dental/ Vision
  • 401(k)/Roth plan with matching
  • Healthcare Savings Accounts
  • Educational Assistance (Tuition Reimbursement)
  • Ongoing training throughout your employment with opportunities to participate in professional and personal development programs
  • A strong focus on giving back to our communities through philanthropic opportunities
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