About the position
Slalom Emerge is a team of trailblazers helping ensure we achieve our strategic goals of investing for the future and pursuing innovation as a competitive advantage. We empower our local markets by identifying emerging capabilities, building multi-disciplinary teams, and providing access to niche and hyper-specialized expertise. Slalom's Global ServiceNow practice is a team of experienced professionals helping ensure our clients maximize the impact of their ServiceNow investments and unlock value potential from their expansion of ServiceNow's adoption. We empower our local markets by identifying opportunities, highlighting capabilities, and building multi-disciplinary teams for implementation, configuration, enhancement and operations of ServiceNow.
Responsibilities
- Act as a CSM Platform Architect for ServiceNow engagements by proposing, architecting and leading CSM solution delivery based on client requirements.
- Work with clients to understand their long-term Enterprise goals and how ServiceNow's CSM capabilities fit into their application ecosystem.
- Design a roadmap and communicate how the ServiceNow platform could help clients achieve their goals.
- Participate in and/or lead design workshops, development, testing and deployment activities with enterprise and public sector customers.
- Design the business and technical architecture for CSM to meet client enterprise goals.
- Lead and ensure quality delivery of CSM technical solutions that meet customer requirements using ServiceNow best practices.
- Mentor teammates on ServiceNow platform best practices regarding CSM modeling and platform architecture.
- Respond to Request for Information/Proposals (RFIs/RFPs).
Requirements
- Bachelor's degree in a technical related field or business management.
- 3+ years of experience in a client-facing role in a professional services organization, building and designing solutions.
- 4+ years of deep functional and technical knowledge of ServiceNow configuration and implementation.
- Experience in ServiceNow's Customer Service Management, Field Service Management, Service Portal, Integration Hub or REST/SOAP Web Services, and AppEngine Studio.
- Act as a Subject Matter Expert for both the Slalom team and the client.
- Excellent communication, planning, problem solving, troubleshooting, and organizational skills.
- Demonstrated work experience in business and systems analysis, process and data modeling skills.
- Knowledge of Agile development methodologies.
- Exceptional communication skills, both written and verbal.
- Proven team-building skills and ability to motivate others.
- Team-player mindset and willingness to collaborate with all levels of the organization.
- ServiceNow Certified System Administrator Certification (CSA).
- ServiceNow Certified Implementation Specialist for CSM (CIS-CSM) & Certified Application Developer (CAD) required.
Nice-to-haves
- ITIL or IT4IT certifications preferred.
Benefits
- Meaningful time off and paid holidays
- Parental leave
- 401(k) with a match
- Highly subsidized health, dental, & vision coverage
- Adoption and fertility assistance
- Short/long-term disability
- Yearly $350 reimbursement account for well-being related expenses
- Discounted home, auto, and pet insurance.
