ServiceNow Administrator, ITS Enterprise Systems

Hofstra University • Hempstead, NY

179d • $105,000 - $115,000

About The Position

Hofstra University is nationally ranked and recognized as Long Island's largest private university located in Hempstead, N.Y. When you work at Hofstra, you join a team of talented professionals committed to preparing students for the challenges of tomorrow, in an environment that cultivates learning through the free and open exchange of ideas for the betterment of humankind. The work we do at Hofstra supports the education and well-being of our students, and the workforce of the future. While working towards this mission, employees can take advantage of many enriching experiences on campus. Whether it's a lunchtime lecture, a Division I NCAA athletics game, a musical concert, a theatre performance, or a visit to one of our two accredited museums, there is always something exciting to do at Hofstra. Enjoy the ease of going to the fitness center, taking a swim, or grabbing a bite to eat without having to leave our beautiful campus! Hofstra University is dedicated to recruiting and retaining a highly qualified and diverse academic community of students, faculty, staff, and administrators respectful of the contributions and dignity of each of its members. We welcome applications from individuals of all backgrounds and experiences and are committed to building a diverse and inclusive community.

Requirements

• Bachelor's degree required.
• At least three (3) years administering the ServiceNow platform, with specific experience administering IT Service Management (ITSM), IT Asset Management (ITAM), IT Procurement, Service Portal, and Employee Center.
• Proven excellence in client contacts and strong communication skills.
• Ability to work both independently and within a matrixed team structure.
• Willingness to collaborate, share ideas openly, and learn.
• Demonstrated understanding of, sensitivity to, and respect for the academic, cultural and social diversity in the Hofstra University community.

Nice To Haves

• ServiceNow Certified System Administrator or Certified Implementation Specialist certification preferred.
• Demonstrated experience integrating ServiceNow with external data sources, including JDBC, text files, and web services.
• Demonstrated experience integrating ServiceNow with external communication platforms such as Cisco UCCX, Webex, Zoom, Slack, and Microsoft Teams.

Responsibilities

• Monitors the performance and health of the University's ServiceNow instances.
• Ensures regular maintenance, upgrades, and other actions are completed as required to ensure reliability.
• Performs day-to-day troubleshooting and resolves issues.
• Implements new features and functionality as requested by ITS senior leadership, e.g. CMDB, Hardware Asset Management (HAM) Pro, etc.
• Evaluates and responds to requests to add or change functionality, including catalog items and workflows.
• Manages all catalog items.
• Continuously assesses Hofstra's ServiceNow configuration.
• Identifies and communicates opportunities to make refinements, incorporate new or updated features, and/or eliminate unnecessary customization.
• Ensures the division's use of ServiceNow and the system's configuration is aligned with best practice.
• Performs other related duties as assigned.

Benefits

• Generous paid time off
• Paid holidays
• Tuition remission for employees and eligible dependents
• Retirement plan with University contributions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Educational Services
• Education Level: Bachelor's degree