Service Network Account Manager
About The Position
We are looking for a passionate and solution-oriented Service Network Account Manager (SNAM) to join our team. In this role, the SNAM will be responsible for multiple independent service provider (ISP) accounts. The SNAM’s responsibilities include managing the operations of an independent service provider network, growing the network and establishing and maintaining processes and systems to provide services to the customer including performance management and credentialing. A SNAM recruits, signs, trains, measures performance of servicer(s) and renegotiation of rate(s) by maintaining a thorough knowledge of our business and offerings, developing and implementing strategic plans to grow our network, managing and strengthening ISP relationships, identifying new service opportunities, and coordinating with internal teams to deliver on client expectations. A SNAM will also be responsible for submitting project requests to IT and working with them to resolve issue(s) or implement system enhancements. Your Impact: Onboard New Servicers Be a domain expert on all aspects of service Manage day-to-day servicer needs and developments Manage short- and long-term program developments Support sales rep(s) in price quote requests One80 Intermediaries is part of Arrowhead Intermediaries, a global insurance distribution platform that offers deep specialization, scale, and innovation across wholesale brokerage, program administration, and specialty insurance. With more than 7,000 professionals worldwide and a collective portfolio exceeding $18 billion in premium placed in 2024, our combined organization delivers a diverse trading platform for insurance carriers as well as expanded access and niche solutions for brokers and customers navigating complex and hard-to-place risks. The platform combines entrepreneurial culture with operational excellence to deliver tailored solutions and long-term value across the insurance ecosystem. For more information, please visit one80.com. If you have any questions about this posting, please contact [email protected] The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for this role. One80 Intermediaries is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about working at One80 Intermediaries by visiting our careers page: www.one80.com/careers. Personal information submitted by California applicants in response to a job posting is subject to One80's California Job Applicant Privacy Notice . One80 Intermediaries has joined Brown & Brown, and teams at both companies are growing. One80 Intermediaries offers exclusive programs and in-house binding authority for property & casualty, financial lines, personal lines, life insurance, medical stop loss risks, travel/accident and health, executive benefits, affinity business and warranty coverage. We look for individuals who embrace our culture, thrive in a collaborative environment, are driven to grow and succeed, and are committed to always doing what is right. With a unique culture built on integrity, superior capabilities and grit, we value teamwork, trust and courage. We think of ourselves as a team, so we have teammates-not employees, and leaders-not managers. Everything we do is about the greater “WE”-never “me.” While diverse in abilities and experience, we are all connected through our core values, a commitment to our local communities and a shared mission-always doing what is best for our customers.
Requirements
- College degree preferred but not mandatory
- One to three years of experience in project and/or account management or similar
- Strong knowledge of Project Management software, Sales CRMs (Monday, HubSpot, and Salesforce), as well as Microsoft programs (Word, Excel, PowerPoint, and Outlook)
Nice To Haves
- Supply Chain and/or Procurement experience is a plus
Responsibilities
- Managing the operations of an independent service provider network
- Growing the network
- Establishing and maintaining processes and systems to provide services to the customer including performance management and credentialing
- Recruiting, signing, training, measures performance of servicer(s) and renegotiation of rate(s)
- Maintaining a thorough knowledge of our business and offerings
- Developing and implementing strategic plans to grow our network
- Managing and strengthening ISP relationships
- Identifying new service opportunities
- Coordinating with internal teams to deliver on client expectations
- Submitting project requests to IT and working with them to resolve issue(s) or implement system enhancements
- Onboard New Servicers
- Be a domain expert on all aspects of service
- Manage day-to-day servicer needs and developments
- Manage short- and long-term program developments
- Support sales rep(s) in price quote requests
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
