Service Navigation Manager

IOCP-Interfaith Outreach & Community Partners•Plymouth, MN

2d•Hybrid

About The Position

IOCP is searching for a Service Navigation Manager. Please read below for more information about this position and how you can apply! Why us? Star Tribune Top Workplace 2023 – 2025! Full-time, benefits eligible Medical, Dental, Vision, Life Insurance, Long Term Disability, FSA, HSA, 401(k) Nine paid holidays Generous PTO (starting at 21 days annually) Hybrid work environment Compensation: $63,322 - $69,987 annually Why you? You are a leader. You are a follower. You are a doer. You are a great teammate; you love working with people in a team environment. You are optimistic, fun, and energetic. You want to be at IOCP. You want to be about our mission. You want to do this work with this team in this community. You love creating a great (and seamless!) guest experience You want to lead a team and work directly with our guests What is the work? Supervision and Team Leadership Build and maintain an engaged, highly functioning team Facilitate team meetings, group communications, problem-solving and planning Provide supervision and coaching, manage scheduling and coverage plans Create standard operation procedures for overall consistency within the team Management and Support of Navigation Activities Front desk operations New guest intakes Needs assessment, information & referral and helping guests connect with and navigate IOCP services Administrative tasks and projects Coordination with basic needs programs Client Services Leadership Work collaboratively with other Client Services program managers to coordinate service delivery across programs and provide a seamless experience for IOCP guests. Actively problem-solve operational challenges Program Team and Agency Support Develop and consistently engage a service delivery model that is in alignment with organizational values Participate in program evaluation, identify new and changing client needs About IOCP We are a human service nonprofit that provides services in food, case management, emergency financial assistance, employment services, and childcare resources to those residing in our service area. Our clients and staff come from all walks of life! Inclusionary relationships are core to our role as an employer, service provider, partner, and community leader. We embrace diversity and are committed to promoting an inclusive environment across all types of difference. Our work environment is client centered, values driven, team oriented, diverse, and focused on learning and professional development. We have a strong internal culture of collaboration and team support, and a deep commitment across staff to our mission and values. Supervisors are extremely supportive of self-care, will help you grow, and give you a platform to do amazing work. Our team is tight knit, supportive and has fun together! Learn more about us here: https://iocp.org/. Apply Think you’d be a great fit for our team? Please complete our application, including submission of a resume. Apply by submitting your resume and cover letter. Candidates are considered as submissions arrive. Position is open until filled. IOCP values a diverse work environment.? People of color and people from other underrepresented communities are strongly encouraged to apply.?? IOCP is an Equal Opportunity Employer.

Requirements

AA in a Human Services or related field
2-4 years of experience in a customer-service facing setting
3-5 years of experience in a human services setting
Experience successfully supervising staff and teams
High level of computer proficiency
De-escalation skills
Demonstrated ability to manage difficult conversations (including upset guests or emotionally difficult guest situations)
Strong interpersonal, verbal and written communication skills
Commitment to equity and inclusion and ability to excel in a diverse environment
Capable of relating to and advocating for diverse client needs and interests
Ability to creatively problem solve and complete complex tasks
Excellent organization and time management skills
Ability to maintain professional boundaries and confidentiality
Demonstrated ability to excel in a team environment

Responsibilities

Build and maintain an engaged, highly functioning team
Facilitate team meetings, group communications, problem-solving and planning
Provide supervision and coaching, manage scheduling and coverage plans
Create standard operation procedures for overall consistency within the team
Front desk operations
New guest intakes
Needs assessment, information & referral and helping guests connect with and navigate IOCP services
Administrative tasks and projects
Coordination with basic needs programs
Work collaboratively with other Client Services program managers to coordinate service delivery across programs and provide a seamless experience for IOCP guests.
Actively problem-solve operational challenges
Develop and consistently engage a service delivery model that is in alignment with organizational values
Participate in program evaluation, identify new and changing client needs