Service Manager

First Citizens Bank-posted 3 months ago
Full-time • Mid Level
Charlottesville, VA
Credit Intermediation and Related Activities
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At First Citizens Bank, together we become better. We're looking for people who want more than just a job - who want to make a difference in the communities where we live and work. As a Service Manager at First Citizens Bank, you will be responsible for the overall management and leadership in a branch. You will oversee the branch operations with the support from an operations specialist. You will manage a staff of sales and service representatives. Manage banking relationships through proactive customer outreach and customer service requests. This position is responsible for opening deposit accounts and related banking services, lending and identifies referrals for specialty partners.

  • Achieve individual and/or team financial, production and relationship results relative to the specific metrics and goals assigned.
  • Engage with customers, prospects and referral sources through proactive outreach.
  • Represent the Bank in the community for the purpose of generating additional business and identifying potential CRA opportunities for the Bank.
  • Foster collaborative partnerships that deliver value for customers, prospects and colleagues.
  • Initiate conversation to uncover sales or referral opportunities.
  • Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures.
  • Manage performance and personnel functions for a team, ensuring operational soundness while executing on a plan to deliver results that create value for the customer and meet the financial expectations of the bank.
  • Drive accountability to role expectations, responsibilities and authorities, providing one on one feedback and coaching that supports associate development and achievement of results.
  • Regularly and proactively leverage the expertise of bank partners, other managers or team.
  • Bachelor's Degree and 2 years of experience in financial services, sales or bank operations OR High School Diploma or GED and 6 years of experience in financial services, sales or bank operations.
  • 2 years in a leadership role
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