Service Manager

Orkin • Cedar Falls, IA

258d • $60,000 - $65,000

About The Position

As a Service Manager at Orkin, you will ensure quality control and top-notch service from the industry leader in pest control. You will train and develop Orkin Pros, balancing technical skills with empathy and integrity to provide customers with peace of mind. Your commitment to exceeding customer expectations will inspire your team to deliver unparalleled service, contributing to revenue growth and earning opportunities for annual rewards trips. This position offers a career with growth potential and benefits beyond the basics, including a company vehicle, competitive pay, and a 401(k) program. You will work in a team that values safety, professionalism, empathy, integrity, and innovation, all while delivering peace of mind to customers.

Requirements

• Sales experience preferred
• High School Diploma or equivalent required
• Valid driver's license required
• Ability to obtain the appropriate pesticide license/certification if required (company paid)
• Ability to work in the field independently and interact with clients

Responsibilities

• Lead an entire service operation upon completion of paid training
• Motivate the service team to consistently provide the world's best service, prioritizing safety
• Conduct yourself with the utmost professionalism and integrity with customers and coworkers
• Assist with recruiting top talent on the service team
• Train and develop Orkin Pros through hands-on management
• Lead training meetings
• Oversee our Orkin Pro Ride-A-Long program
• Ensure customer expectations are met or exceeded through inspections, proposed course of action, and delivery of outstanding empathetic customer service every time
• Champion innovation by supporting the team in adopting new products, services and technology
• Monitor scheduling, routing and inventory to drive efficiencies and productivity

Benefits

• Expected annual earnings range from $50k to $60k depending on individual performance
• Competitive earnings and a company vehicle with gas card
• Company provided iPhone and iPad with sales software
• Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance
• 401(k) plan with company match, employee stock purchase plan
• Paid vacation, holidays, and sick leave
• Employee discounts, tuition reimbursement, dependent scholarship awards
• Industry leading, quality, comprehensive training program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Administrative and Support Services
• Education Level: High school or GED