Service Manager

About the position

At Hy-Vee, our people are our strength. We promise 'a helpful smile in every aisle' and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. The Service Manager is responsible for providing prompt, efficient, and friendly customer service, ensuring that customers' needs are met, and supervising the activities of employees across various job levels.

Responsibilities

• Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.
• Generates a friendly atmosphere by encouraging employees to greet and speak to customers.
• Provides prompt, efficient, and friendly customer service by exhibiting caring, concern, and patience in all customer interactions.
• Assists customers by escorting them to products, loading/unloading heavy items, and addressing customer suggestions.
• Answers the telephone promptly and provides friendly, helpful service to customers who call.
• Plans, prepares, and adjusts work schedules and assigns employees to specific duties.
• Supervises and coordinates activities of employees in all areas of the store.
• Ensures proper customer service throughout the store and addresses specific customer issues.
• Evaluates employee performance to recommend personnel actions.
• Trains and enforces safety procedures to provide a safe work environment.
• Orders merchandise, verifies delivery, and ensures quality.
• Confers with employees and assists in solving problems affecting job performance.
• Explains store services to potential customers to generate additional business.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.

Requirements

• High School diploma or equivalent experience.
• Two years or more of similar or related work experience preferred.
• Ability to solve practical problems and interpret instructions.
• Ability to perform arithmetic calculations involving fractions, decimals, and percentages.

Benefits

• 401k
• Health Insurance
• Paid Holidays
• Employee Discount Programs
• Tuition Reimbursement