Service Manager

General Parts Group • Madison, WI

82d • $75,000 - $80,000

About The Position

The Service Manager is a highly motivated individual who is passionate about business improvement with proven management experience in developing and maintaining a cohesive team. The Service Manager role will serve as a leadership capacity for a major commercial food service equipment repair company. Ideal candidates will have 3-5 years of Leadership experience, knowledge of P&L, and a strong record of employee retention.

Requirements

• 3-5 years or more of successful profit center management experience.
• Regional/Restaurant Management is a plus.
• P&L experience.
• Must possess excellent customer service skills.
• Administration and Management skills.
• Operational Accounting knowledge.
• Technology and Engineering knowledge.
• Production and Process knowledge.
• Sales and Marketing experience and/or knowledge.
• Mechanical & Technical knowledge/understanding.
• Analytical skills.
• Communication skills.
• Documentation skills.
• Complex Problem-Solving ability.
• Valid Driver’s license and driving record that aligns with our safety standards.
• Must be at least 18 years of age.

Responsibilities

• Field service management, scheduling, and dispatching.
• Developing personal relationships with equipment dealers and manufacturer’s representatives.
• Promotes and secures PM sales and directly manages key accounts.
• Control costs.
• Monitor emergency service calls.
• Follows safe work practices and accident prevention procedures.
• Ensures that staff members are trained and understand rules and procedures relating to health and safety.
• Develops and maintains a productive work team by utilizing programs for hiring, training, and professional development.
• Performs any other duties as assigned by the VP of Service Operations.

Benefits

• Equal opportunity employer.
• Commitment to creating an inclusive environment for all employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level