Service Manager

About the position

The Service Manager at Hy-Vee is responsible for providing prompt, efficient, and friendly customer service while ensuring that customers' needs are met. This role involves supervising and coordinating the activities of employees across various job levels, creating a positive atmosphere, and maintaining high standards of customer service. The Service Manager is expected to lead by example, train employees, and ensure compliance with company policies and safety procedures.

Responsibilities

• Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.
• Generates a friendly atmosphere by encouraging employees to greet and speak to customers.
• Provides prompt, efficient, and friendly customer service by exhibiting caring, concern, and patience in all customer interactions.
• Smiles and greets customers in a friendly manner.
• Makes an effort to learn customers' names and address them by name whenever possible.
• Assists customers by escorting them to products, securing out-of-reach items, and loading/unloading heavy items.
• Answers the telephone promptly and provides friendly, helpful service to customers who call.
• Performs as a leader and role model and maintains positive employee relations.
• Plans, prepares, and adjusts work schedules and assigns employees to specific duties.
• Supervises and coordinates activities of employees in all areas of the store.
• Ensures proper customer service throughout the store and addresses specific customer issues.
• Evaluates employee performance to recommend personnel actions.
• Trains and enforces safety procedures to provide a safe work environment.
• Orders merchandise and verifies delivery of products.
• Ensures compliance of employees with established policies and procedures.
• Explains store services to potential customers to generate additional business.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Reports to work when scheduled and on time.

Requirements

• High School diploma or equivalent experience.
• Two years or more of similar or related work experience preferred.
• Ability to solve practical problems and interpret instructions.
• Ability to perform arithmetic calculations involving fractions, decimals, and percentages.

Benefits

• 401k
• health insurance
• dental insurance
• vision insurance
• paid holidays
• employee discount programs
• tuition reimbursement