Service Manager

General Parts Group • Irving, TX

117d • $60,000 - $70,000

About The Position

The Service Manager directs and coordinates the activities of all technicians and service support personnel. This role involves overseeing branch service support staff and technicians, ensuring effective training and scheduling, and managing customer service and technical support operations. The Service Manager is responsible for resolving customer disputes, verifying billing accuracy, and ensuring compliance with health and safety regulations. Additionally, the position requires participation in budget preparation and regular staff meetings.

Requirements

• Associate’s Degree from a two-year college or technical school.
• 3-5 years of technical or mechanical work experience.
• 3-5 years management experience, or a combination of work and management experience.
• Excellent customer service, communication, and problem solving skills.
• Pass a pre-employment drug screen and criminal background check.
• Highly safety conscious.
• Excellent organizational skills, must be motivated, a self-starter, and able to follow through on duties and assignments with minimal supervision.

Responsibilities

• Oversees branch service support staff and technicians.
• Oversees training of technicians and cross-training of service support staff.
• Participates in establishing technicians work schedules.
• Ensures that the schedules are correctly implemented and that jobs are assigned effectively and completed properly.
• Directs and assists in the daily performance of customer service and technical support.
• Fields complaints and questions regarding customer service issues (re: billing and non-technical information).
• Interacts with dispatch personnel and warranty administrators to resolve customer disputes.
• Consults with the Parts Department and Warehouse personnel to verify availability of parts to ensure quality and timely service calls.
• Verifies all billing is processed immediately and accurately.
• Understands and communicates credit/collections guidelines.
• Works with accounting department to resolve customer payment problems.
• Conducts regular staff/safety meetings.
• Participates in weekly branch management meeting.
• Follows safe work practices and accident prevention procedures.
• Ensures that staff members are trained and understand rules and procedures relating to health and safety.
• Prepares annual department budget.
• Reviews and approves employee time sheets each pay period prior to the payroll deadline.
• Performs other duties as assigned by Branch Manager.

Benefits

• Competitive salary based on experience.
• Regular working hours from M-F 8am-5pm.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree