Service Manager

About the position

The Service Manager at Hy-Vee is responsible for providing prompt, efficient, and friendly customer service while ensuring that customers' needs are met. This role involves supervising and coordinating the activities of employees across various job levels, creating a positive atmosphere, and maintaining high standards of customer service. The Service Manager is expected to lead by example, fostering a culture of friendliness and teamwork among staff. The position requires a commitment to customer satisfaction and the ability to handle various operational tasks within the grocery department.

Responsibilities

• Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.
• Generates a friendly atmosphere by encouraging employees to greet and speak to customers.
• Provides prompt, efficient, and friendly customer service by exhibiting caring, concern, and patience in all customer interactions.
• Smiles and greets customers in a friendly manner.
• Makes an effort to learn customers' names and address them by name whenever possible.
• Assists customers by escorting them to products, securing out-of-reach items, and loading/unloading heavy items.
• Answers the telephone promptly and provides friendly, helpful service to customers who call.
• Performs as a leader and role model and maintains positive employee relations.
• Plans, prepares, and adjusts work schedules and assigns employees to specific duties.
• Supervises and coordinates activities of employees in all areas of the store.
• Learns to formulate pricing philosophies or merchandise, following guidelines established by the Store Director.
• Ensures proper customer service throughout the store and addresses specific customer issues.
• Evaluates employee performance to recommend personnel actions.
• Trains and enforces safety procedures to provide a safe work environment.
• Works safely to prevent on-the-job injuries.
• Compiles, stores, retrieves, and understands managerial data.
• Orders merchandise, verifies delivery, ensures quality, and reports discrepancies.
• Trains workers in store policies, department procedures, and job duties.
• Ensures compliance of employees with established policy/law, security, sales, and record keeping procedures.
• Determines location of ad and promotional displays.
• Confers with employees and assists in solving problems affecting job performance.
• Explains store services to potential customers to generate additional business.
• Understands the basics of store accounting.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

Requirements

• High School or equivalent experience.
• Two years or more of similar or related work experience preferred.