Service Manager - Kia of Beckley

Friendship Automotive•Mount Hope, WV

About The Position

At Friendship Automotive, our customers are friends and our Team Members are family. In 5 states and 8 cities with 18 locations, we're looking to add talent to our growing team! Come develop your career with an award-winning, customer-focused automotive group. Voted Automotive News BEST DEALERSHIPS TO WORK FOR 13 years and counting! We're looking for a SERVICE MANAGER to join our team at FRIENDSHIP KIA of BECKLEY! Our ideal candidates are reliable, self-motivated and enjoy working with people!

Requirements

3-years related automotive dealership experience
Flexibility in a fast-paced environment
A focus on providing excellent customer service
The desire to build and support a top performing team
Excellent communication and relationship building skills
An ability to work well in process-driven environments
Organized and detail oriented mindset

Responsibilities

Hire, effectively train, and supervise all service department personnel
Enforce safety requirements
Work closely with the Fixed Operations Director
Create and exceed objectives for the department, to include an annual operating budget and marketing plan
Maintain high Customer Service Index rating by handling customer complaints immediately and appropriately
Match customer requirements and concerns to various service options
Ensure the customer remains informed and updated throughout the service process
Maintain customer follow up system to encourage repeat and referral business
Comply with the federal, state, and local regulations for the department
Continue education of new products, features, and accessories
Demonstrate positive attitude consistent with Friendship culture