Service Manager – GM Track Opportunity (NCM/NADA Sponsored)
About The Position
Veero Ford & Chrysler Dodge Jeep Ram of Morris is a fast-growing, dual-franchise dealership in a high-opportunity rural market. We are building a high-performance culture focused on accountability, customer experience, and profitability—and we are looking for a Service Manager who wants to lead, not just manage. We are seeking a hands-on Service Manager to lead our fixed operations team. This role is responsible for driving service department performance, improving CSI, increasing effective labor rate, and building a strong team culture. This is an opportunity for someone who wants to make a real impact, take ownership, and grow into a General Manager role.
Requirements
- Proven experience as a Service Manager or strong Service Advisor ready to step up
- Strong leadership and accountability mindset
- Ability to build and enforce processes
- Strong understanding of fixed ops KPIs (ELR, productivity, proficiency, CSI)
- Ability and willingness to relocate to Morris, MN (relocation assistance available)
Nice To Haves
- Experience with Dealertrack, or similar DMS (preferred)
- Warranty knowledge (Ford or Stellantis is a plus)
Responsibilities
- Lead daily service operations (advisors, technicians, warranty, dispatch)
- Drive revenue growth (customer pay, warranty, internal)
- Improve technician productivity and efficiency
- Ensure clean and timely warranty processing
- Enforce consistent walk-around and upsell process at write-up
- Monitor and improve CSI and online reviews
- Manage shop workflow, RO aging, and parts coordination
- Recruit, train, and retain top technicians and advisors
- Maintain OEM compliance (Ford & Stellantis standards)
Benefits
- GM Track Opportunity: We will sponsor the right candidate through NCM Associates and/or NADA Academy
- High growth store with strong upside
- Opportunity to build your own team and processes
- Competitive compensation (base + performance bonuses)
- Relocation assistance available
- Supportive ownership with clear vision
- Rural market = loyal customer base and less competition
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
1-10 employees
