Service Manager

Feldman Automotive•Columbus, OH

About The Position

We are seeking a dedicated and experienced Service Manager to oversee our service department and ensure the highest level of customer satisfaction. The ideal candidate will be responsible for managing service operations, leading a team of service professionals, and implementing strategies to improve service delivery.

Requirements

Proven experience in a service management role or similar position.
Strong leadership and team management skills.
Excellent communication and interpersonal abilities.
Ability to analyze data and make informed decisions.
Customer-focused mindset with a commitment to service excellence.
Proficient in relevant software and technology.
Strong problem-solving skills and attention to detail.
5+ years of experience in service management
Excellent communication and interpersonal skills
Strong leadership and management skills
Ability to work in a fast-paced environment
Strong attention to detail and problem-solving skills
Proficient in Microsoft Office and other relevant software applications

Responsibilities

Manage daily operations of the service department to ensure efficiency and effectiveness.
Lead, train, and mentor service staff to enhance their skills and performance.
Develop and implement service policies and procedures to improve customer experience.
Monitor service metrics and analyze data to identify areas for improvement.
Handle customer inquiries and resolve issues in a timely and professional manner.
Collaborate with other departments to ensure seamless service delivery.
Maintain a safe and organized work environment.