Service Manager - Commercial HVAC

Modigent • Lexington, KY

8h

About The Position

Service Manager – Comfort & Process Solutions (A Modigent Company) Comfort & Process Solutions , a trusted leader in commercial and industrial HVAC services since 1999 and now proudly part of the innovative Modigent family, is seeking a dynamic and results-oriented Service Manager to lead our service operations. This role combines hands-on HVAC expertise, team leadership, and strong sales acumen to drive exceptional customer service, operational efficiency, and revenue growth through service contracts, maintenance agreements, and system upgrades. As Service Manager, you will oversee daily operations of our HVAC service department, manage a skilled team of technicians, resolve complex technical challenges, and actively contribute to business development in a collaborative, growth-focused environment backed by Modigent's national resources and commitment to innovation.

Requirements

• 5+ years of progressive experience in HVAC service operations, with at least 2–3 years in a supervisory or managerial role (commercial/industrial focus preferred).
• Proven track record in sales, including successfully selling service agreements, maintenance plans, repairs, and equipment upgrades.
• Current EPA Certification (Universal or Type II minimum) and other relevant HVAC credentials.
• In-depth technical knowledge of commercial and industrial HVAC systems, including troubleshooting, diagnostics, and system design principles.
• Exceptional leadership, communication, and interpersonal skills with a customer-first mindset.
• Strong organizational and multitasking abilities in a fast-paced environment.
• Proficiency with HVAC service management software, CRM tools, and Microsoft Office suite.
• Valid driver's license with a clean driving record.

Responsibilities

• Lead and manage the HVAC service department, including scheduling, dispatching, and quality assurance to deliver timely, high-quality service to commercial and industrial clients.
• Recruit, train, mentor, and performance-manage a team of service technicians, fostering a culture of safety, accountability, and continuous improvement.
• Act as the primary customer liaison, addressing inquiries, resolving concerns promptly, and building long-term relationships to enhance satisfaction and loyalty.
• Drive revenue growth by proactively selling service contracts, preventive maintenance plans, repairs, and system upgrades; identify opportunities through customer interactions, referrals, networking, and targeted outreach.
• Monitor department financials, including budgeting, cost control, technician productivity, and key performance indicators (KPIs); implement strategies to achieve profitability and operational targets.
• Provide advanced technical guidance and support to technicians, assisting with diagnostics, troubleshooting, and resolution of complex HVAC system issues.
• Ensure accurate documentation of service activities, work orders, sales pipelines, and customer records; prepare insightful reports for leadership.
• Uphold rigorous safety standards, regulatory compliance (including EPA guidelines), and company policies across all operations.
• Manage parts and equipment inventory to optimize availability, minimize costs, and support efficient job completion.

Benefits

• We offer competitive compensation, performance incentives, comprehensive benefits, professional development opportunities, and a collaborative team environment dedicated to excellence and innovation.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed