Service Manager - Automotive Experience Required

Tire Discounters•Indianapolis, IN

40d•$50,000 - $70,000•Onsite

About The Position

Our Service Managers lead, coach, and motivate the team of Service and Tire Technicians for their store, ensuring the highest quality of service delivery and outstanding customer service!

Requirements

Previous mechanic experience or experience working in automotive service and repair. (ASE Certifications are preferred but not required)
Prior management/supervisory experience -- effective at coaching, motivating and leading teams.
Excellent communication and customer service skills.
Great organization and multi-tasking capabilities.
Strong work ethic, drive and goal orientation.
Must have and maintain a valid driver's license
Availability to work Saturdays.
Authorized to work in the USA and at least 18 years of age.
We are focused on safety, but Service Managers should be comfortable with occasional exposure to mechanical hazards and outside weather conditions.

Nice To Haves

ASE Certifications are preferred but not required

Responsibilities

Leads the Service Technician and Tire Technician team, including evaluating performance, providing training, and assisting with hiring, discipline, and termination.
Monitors and manages the workflow in service bays and keep sales staff informed on wait times.
Facilitates clear and consistent communication between the shop and customers.
Ensures every vehicle has been inspected for needed services, appropriate recommendations are given, and customers are satisfied with the services performed.
Promotes a safe work environment and ensures all safety policies are followed.
Meets or exceeds Tire Discounters performance standards for quality and speed of service.
Drives customer satisfaction and continually reinforces that the customer is our highest priority!
Promotes company culture of cooperation and collaboration among all team members.
Partners with sales staff as needed to assist customers and help with other tasks.