Service Manager

Cummins•Tampa, FL

16d•Onsite

About The Position

We are looking for a talented Service Manager to join our team in Service in Tampa, FL. In this role, you will make an impact in the following ways: Drive Operational Excellence – By managing all service operations and resolving complex issues, you’ll ensure smooth workflows and high-quality service delivery. Develop and Empower Teams – Providing timely feedback and growth opportunities will strengthen employee engagement and build a high-performing team. Lead Continuous Improvement – Reviewing and refining processes to align with evolving customer expectations will keep operations efficient and competitive. Monitor and Optimize Performance – Regularly analyzing KPIs and addressing gaps will enhance productivity and service quality. Ensure Customer Satisfaction – Maintaining service standards and proactively resolving issues will foster trust and loyalty among customers. Identify Trends and Innovate – Spotting patterns and implementing changes will help the organization stay ahead of challenges and meet strategic goals. Build Strong Customer Relationships – Establishing professional partnerships with key customers will strengthen long-term business success. Manage Resources Effectively – Overseeing personnel and budgets will ensure operational sustainability and cost efficiency.

Requirements

Education, Licenses, Certifications: College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required.
This position may require licensing for compliance with export controls or sanctions regulations.
Experience: Significant level of relevant technical experience, including supervisory experience, required.

Responsibilities

Financial Acumen Understand and interpret key financial indicators to make informed decisions that improve service operations and profitability.
Action Orientation Approach challenges with urgency, energy, and enthusiasm to drive timely results and continuous improvement.
Effective Communication Deliver clear, tailored messages to diverse audiences—employees, customers, and stakeholders—to ensure alignment and engagement.
Customer Focus Build strong relationships and deliver solutions that prioritize customer needs and satisfaction.
Talent Development Coach and mentor team members to achieve both their career aspirations and organizational objectives.
Accountability & Trust Hold yourself and others accountable for commitments while fostering trust through honesty and integrity.
Conflict Management Resolve conflicts constructively and minimize disruption to maintain a positive and productive work environment.
Planning & Process Optimization Prioritize work effectively and continuously refine processes for efficiency and quality.
Service Capability, Capacity & Coverage Apply service capability frameworks to ensure consistent, high-quality service delivery and identify opportunities for improvement.
Service Documentation Accuracy Maintain precise records of customer, equipment, and technical information to support compliance and operational excellence.
Continuous Improvement Always look for ways to optimize workflows and adapt to changing customer expectations and organizational goals.
Customer-Centric Leadership Balance operational efficiency with exceptional customer experience to drive loyalty and business growth.