Service Manager
About The Position
At Pomp’s, we don’t idle—we drive careers forward! As a leading tire service company since 1939, we’re built on hard work, dedication, and a commitment to excellence. We’re currently looking for a Service Manager to join our team and play a critical part in our daily operations. This dynamic role collaborates directly with customers to schedule their service needs. If you’re looking for growth opportunities within a successful company, this is the perfect place for you – many of our Store Managers started in this position! Why Join Us? Competitive Salary – Based on industry experience and skill level Comprehensive Benefits – Eligible to enroll in medical, dental, vision at affordable rates Supplemental Benefits – Eligible to enroll in life insurance, Short- & Long-Term Disability, Critical Illness Insurance, Accident Insurance, Death and Dismemberment Insurance, and Hospital Indemnity Insurance Retirement Savings – 401(k) with company match Paid Time Off – Holidays, sick time, vacation, and special “Happy Days” for life events available day one Employee Discounts – Save on company products Career Growth – Opportunities for skill development and advancement
Requirements
- High School Diploma or equivalent required
- Valid Driver’s License and ability to pass pre-employment driver’s file
- Ability to read and verify work order details accurately
- Strong ability to maintain confidentiality of personal and business information
- Exceptional communication skills, with the ability to engage effectively with both internal and external customers and co-workers
- Ability to lift, carry, or move up to 50 pounds regularly; occasionally lift, push, or move 100 pounds
Nice To Haves
- Experience in management and sales
- Previous experience in the tire industry
- Familiarity with MaddenCo software system is a plus
Responsibilities
- Diagnose tire issues and recommend effective solutions
- Handle incoming calls and respond to customer inquiries promptly
- Delegate tasks to service employees to maintain workflow and efficiency
- Support inventory management to ensure proper stock levels
- Assist in the shop to help maintain production levels
- Follow up on past-due accounts to ensure timely payments
- Ensure service employees receive proper training and development
- Maintain a clean and organized workspace at all times
- Perform additional duties as assigned by the manager
Benefits
- Competitive Salary – Based on industry experience and skill level
- Comprehensive Benefits – Eligible to enroll in medical, dental, vision at affordable rates
- Supplemental Benefits – Eligible to enroll in life insurance, Short- & Long-Term Disability, Critical Illness Insurance, Accident Insurance, Death and Dismemberment Insurance, and Hospital Indemnity Insurance
- Retirement Savings – 401(k) with company match
- Paid Time Off – Holidays, sick time, vacation, and special “Happy Days” for life events available day one
- Employee Discounts – Save on company products
- Career Growth – Opportunities for skill development and advancement
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
