Service Manager

Bottom Line Equipment•Robstown, TX

17h

About The Position

At Bottom Line Equipment we are continually focusing on exceeding the rental, sales and service needs of our customers. Our mission is to rent Heavy Equipment and Specialty Attachments to build better communities by raising the standards of quality and safety for all. Our growth is the result of outstanding partnerships with our employees, customers and vendors. Our purpose since Bottom Line’s inception has been fueled by a Make It Happen attitude and partnering with our customers to satisfy their specific needs. We are continually focusing on exceeding the rental, sales and service needs of our customers — which include industrial, heavy civil-infrastructure, energy, commercial and demolition contractors. Bottom Line Equipment has a dynamic, cultivating work environment that provides career growth and training opportunities, while fostering a challenging and learning environment. We are seeking top candidates who are interested in advancing their career. We hold true to our core values to: Make it Happen, Do the Right Thing, Work Hard, Smart and Safe, We Care, Be the Best, and Own It. Family Owned- 20 years in business operating in Texas & Louisiana The Service Manager oversee all BLE service activities of the yard, shop and customer jobsites for our service center. They are responsible for quality of equipment and recovery of rental damages. In addition, ensures service operations are properly documented, and the shop environment remains well organized.

Requirements

Bachelor’s degree preferred but not required
5 years of experience in heavy equipment management required
Proficient in Wynne System and Microsoft Office including: Word and Excel
Knowledge of frequently used Sales and Customer Relations Concepts, Practices and Procedures
Strong organizational skills with a strong ability to prioritize and multi-task
Ability to adhere to and meet deadlines
Excellent written and verbal communication skills required
Excellent customer service skills
Strong understanding of DOT and OSHA guidelines

Responsibilities

Train, direct and evaluate subordinates in order to properly manage all functions of the Service Department at assigned location
Oversee the prioritization of work orders for all Field Technicians, Shop Mechanics and Shop Helpers
Lead Service Department engagement with customers, BLE personnel, outside vendors and manufacturers regarding repairs, maintenance and service training of heavy equipment and attachments
Monitor utilization of heavy equipment and attachments to ensure each unit is achieving its budgeted targets for revenue and profitability
Manage equipment “ready line” to include one available unit for each type of BLE equipment marketed
Maintain an equipment “down status” of 10% or less at all times
Structure and organize store yard efficiently by unit/ attachment status’, type and size
Responsible for time management of all service personnel
Manage existing rental equipment contracts to ensure a high level of customer service, while promoting a positive team-oriented environment
Manage damages to all heavy equipment and attachments located at assigned location to better serve the customer and BLE
Assist with all internal BLE equipment audits
Lead department, store and safety meetings
Adhere to all company policies, procedures, rules and regulations in written or verbal form
Comply with government safety and regulation requirements
Comply with BLE safety and regulation requirements
Perform other duties as requested
Embraces BLE core values: Make It Happen, Do the Right Thing, Work Hard, Smart and Safe, We Care, Be the Best and Own It