Service Manager

Autoland Toyota Chrysler Jeep Dodge Ram•Springfield, NJ

About The Position

At Autoland Toyota Chrysler Jeep Dodge Ram, we are committed to an environment where the customer is always treated with respect and dignity. Our associates are our most valuable resource and growth is encouraged through diligence, teamwork & creativity. Above all, there is the highest standard of honesty and integrity when conducting business. If you have an interest in automotive and a desire to develop a career in the industry, apply today! We are looking for a highly motivated candidate with Automotive Service Management experience to drive excellent results in customer service and operational efficiency/profitability in our Service Dept. Applicant must have excellent customer service and communication skills and excel in a fast pace environment.

Requirements

Minimum of 3 years of experience as a Service Manager
Strong focus on providing excellent customer service
Excellent Computer, Telephone & Technology skills
Minimum of High School Diploma/GED
Valid Driver’s License & clean driving record
Full-time

Responsibilities

Responsible for the daily operations of the Service Dept. leading the charge to achieve monthly goals on all aspects of customer satisfaction, operations and finance.
Must be customer focused with exceptional communication skills.
As Service Manager, you will be managing Service Advisors and Service Technicians to assist Customers on all of their service needs as well as making recommendations on needed service repairs.
Strive to exceed Service Customers' expectations.
Develop and implement appropriate standards and processes to continuously elevate the overall customer service experience.
Effectively manage your team of Service Advisors and Technicians to meet all goals to increase sales performance, productivity, efficiency and customer service.
Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately.