Service Manager-Modera Walsh Heights

Mill Creek Residential•Aledo, TX

About The Position

The Service Manager maintains the physical condition and appearance of one or more assigned communities in accordance with operating and safety standards. This positions is responsible for leading routine work and preventative maintenance of physical features of the building(s), including, but not limited to, HVAC, electrical, plumbing, carpentry, major appliances and amenities. He or she anticipates and evaluates potential problems then proactively leads the development and execution of plans to counter challenges. The Service Manager consistently strives to maintain the highest level of attention to the operational needs of the community. Reports to: (General) Community Manager has primary authority and works with the Service Manager to determine the exact "day-to-day" duties. Decisions will take into account the Service Manager's skills, experience, career goals, and how the individual best fits the working requirements of the community. May oversee Service Technicians Level I, II with the responsibility for scheduling work assignments and training.

Requirements

High School diploma or equivalent (GED) preferred
5+ years maintenance technician work or related experience
HVAC Certification required
Capacity to read, write, and speak English, as demonstrated by clear and concise written and verbal communication, such as, but not limited to, the ability to read service requests, understand labels on containers, and verbally communicate with associates, residents and vendors.
Accurately take measurements and perform basic arithmetic
General computer skills in Microsoft Office and property management based software
Frequently operate maintenance equipment such as, but not limited to, hand tools, power tools, motors, pumps, compressors, blowers, electric and hand powered augers, user-moved aids, snow and ice removal equipment, ladders, landscaping equipment, safety equipment, etc.
Frequently use measuring devices, such as, but not limited to, voltmeters, ohmmeters, testing meters, PH tests, etc.
Safely work with chemicals, paint, and general cleaning supplies
Frequently operate motorized vehicles such as, but not limited to, car, truck, van or golf cart

Nice To Haves

CAMT preferred
CPO preferred
Multi-family housing experience helpful
Bi-lingual a plus.

Responsibilities

Responsible for recruiting, hiring, associate scheduling, work assignments, training and performance evaluations
Empower, engage and develop associates to achieve great performance and desired business outcomes.
Establish goals and accountability for team.
Provide feedback, coaching and support to drive achievement of established goals, reward success: hold one on one meetings with staff members
Manage performance of subordinates.
Conduct performance appraisals; provide development support (i.e. coaching, counseling and training); make decisions regarding hiring or termination of community associates
Support associate development.
Provide targeted training and growth opportunities
Champion and enforce the Mill Creek Brand Promise, Service Standards and Manifesto
Address and complete all other duties as assigned