Service Manager - Westgate

Gemaqui Services•Irving, TX

2d•Onsite

About The Position

The Service Manager is a critical leadership role responsible for the comprehensive oversight of all maintenance operations within the assigned apartment community. This proactive, hands-on leader ensures the physical integrity of the property, upholds high standards of curb appeal, and delivers exceptional service to residents. Key responsibilities include managing the on-site maintenance team, overseeing vendor relationships, controlling maintenance budgets, and ensuring strict compliance with all safety and property standards. The Service Manager is also responsible for overseeing all aspects of apartment turnover to ensure vacant units are brought to "make ready" condition in accordance with established criteria and expectations.

Requirements

Minimum of 3–5 years of experience in property maintenance, with at least 1–2 years in a supervisory or management role.
Proficiency in plumbing, electrical, carpentry, drywall, and general appliance repair.
EPA Section 608 Certification (Type II or Universal) is required for HVAC refrigerant handling.
Strong organizational and time management skills, including the ability to prioritize tasks and manage multiple projects simultaneously.
Excellent written, verbal, and interpersonal communication skills.
Valid driver's license and reliable transportation.

Nice To Haves

Certified Apartment Maintenance Technician (CAMT)
NSPF Certified Pool Operator (CPO) or equivalent
Experience with property management software (e.g., Yardi, RealPage, Entrata) for managing work orders and inventory.
Being bilingual (English/Spanish) is a plus.

Responsibilities

Lead, mentor, and supervise on-site maintenance personnel (technicians, groundskeepers, etc.).
Schedule, delegate, and monitor all daily maintenance tasks, service requests, and make-ready timelines.
Conduct regular team meetings, performance reviews, and hands-on training to ensure team proficiency and professional development.
Manage the 24-hour emergency maintenance schedule and participate in the on-call rotation as required.
Work in direct collaboration with the Facilities team to ensure effectiveness and efficiency.
Oversee the efficient and timely completion of all resident service requests (work orders) in a professional manner to ensure high resident satisfaction.
Manage the apartment turnover (make-ready) process to ensure units are prepared quickly and meet all quality standards for new residents.
Develop and implement a robust preventative maintenance program for all mechanical, electrical, plumbing, HVAC, and structural systems.
Conduct regular property inspections to proactively identify and address maintenance needs, safety hazards, and curb appeal issues.
Ensure the proper use, maintenance, and inventory management of all maintenance equipment and tools.
Manage inventory of parts and supplies, ensuring adequate stock levels while strictly adhering to budgetary guidelines.
Assist the Community Manager in the preparation of the annual maintenance budget.
Monitor and control maintenance expenditures, ensuring cost-effective purchasing and labor utilization.
Assist in large scale projects as coordinated with Asset Management.
Process invoices and manage service contracts efficiently.
Ensure all maintenance activities comply with local, state, and federal regulations, including OSHA and EPA standards.
Maintain comprehensive knowledge of Safety Data Sheets (SDS) and ensure the proper handling and storage of hazardous materials.
Uphold community safety standards and respond promptly to on-site emergencies.
Ensure adherence to Fair Housing laws in all service and maintenance interactions.