Service Manager

Terminix•Jackson, TN

20h•Onsite

About The Position

Our Service Managers play a key leadership role in our local Terminix branches. This role is all about leading and motivating our local Pest Technician Teams to provide outstanding service delivery of Terminix products to our valued customers. Every day our teams of Pest Techs are out in the neighborhoods across the country visiting residential customers and performing their pest control treatments. The Service Manager at each local branch is responsible for ensuring this team is functioning effectively, operating efficiently and maintaining high levels of customer satisfaction. Terminix is a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. Terminix has built a reputation as one of the nation’s leading providers of termite and pest control services, safeguarding over 3 million homes and businesses against all types of pests in 47 states and 14 countries.

Requirements

An associate’s degree
Must possess a valid driver's license from state of residence
Able to effectively lead and motivate others
Strong communications skills – impersonal, written, presenting
Good at problem solving and coming up with practical solutions
Able to build rapport easily and establish trust with customers and employees
Detailed oriented and understand the importance of safety
Good aptitude for basic/intermediate math-- necessary for doing calculations related to sales and service
Comfortable working outside and in confined spaces like crawl spaces and attics when necessary

Nice To Haves

A four year degree is highly desirable
Having 1-2 years of related experience is very helpful, but not required
Willingness to relocate is highly desirable

Responsibilities

Leading and motivating our local Pest Technician Teams to provide outstanding service delivery of Terminix products to our valued customers
Ensuring this team is functioning effectively, operating efficiently and maintaining high levels of customer satisfaction
Monitoring branch scheduling and ensuring pest tech routes are successfully completed
Ensuring regulatory compliance and safety standards are met or exceeded
Responding to customer concerns, including resolving cancellation requests
Inspecting and evaluating the performance of Pest Technicians
Monitoring and maintaining inventory levels of pest control products
Facilitating continual training of local sales and service teams

Benefits

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!
Comprehensive training and licensure, all paid by the company
Company vechicle, gas card, cell phone, and laptop
Highly competitive compensation
Opportunities for advancement and career growth
Medical, dental and vision coverage
Discounts on Terminix brands
Short/long-term Disability and Life Insurance
Paid time off
Professional and Personal Growth
Multiple avenues to grow your career
Training and development programs available
Tuition Reimbursement benefits (for FT Colleagues)
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
401(k) retirement plan with company-matching contributions
Vacation days & sick days
Company-paid holidays & floating holidays
A company mindset that prioritizes health, safety, and flexibility