Service Manager

Billingsley Company•The Colony, TX

About The Position

We are seeking an experienced Service Manager to oversee the maintenance and service operations at one of our newest Class A properties- Hastings End. The ideal candidate will be responsible for managing a broad range of maintenance and capital improvement projects, ensuring that all activities adhere to the allocated budget and uphold the highest standards of quality and efficiency.

Requirements

Proven expertise in financial and operational management within the property service sector.
Strong knowledge of fiscal management, business analysis, and strategic planning.
Excellent leadership skills with a focus on staff development and team building.
Advanced understanding of Fair Housing laws and other regulatory requirements.
Exceptional communication and interpersonal skills, capable of effectively managing relationships with stakeholders at all levels.
Proficiency in Yardi or similar property management software, along with standard office software.
High school diploma or equivalent; higher education or certifications in property management preferred.
At least 6 years of experience in a managerial role within multifamily property maintenance.
Required certifications: EPA, CPO, and MPO.
Familiarity with OSHA safety regulations.
Exceptional customer service orientation.
Flexibility to work on-call during emergencies, including weekends, evenings, and holidays.
Valid driver's license with a clean driving record for the past 12 months.

Responsibilities

Collaborate with the Portfolio Manager to monitor and manage Turnover, Capex Funds, and Repair & Maintenance Budgets.
Assist in the development and management of the service budget, ensuring alignment with financial forecasts and operational goals.
Negotiate and manage service contracts, overseeing vendor and contractor engagements to ensure compliance with quality standards and budget constraints.
Conduct comprehensive inspections across various areas including turnovers, pools, landscaping, and amenities, ensuring they meet our high-quality standards.
Implement and oversee preventive maintenance programs, ensuring timely completion of necessary repairs and maintenance.
Develop and maintain emergency action plans for both properties.
Hire, train, and manage maintenance staff, fostering a productive and engaged team environment.
Evaluate staff performance, provide coaching, and take corrective actions when necessary, including staffing decisions.
Ensure compliance with all company policies and procedures, as well as local, state, and federal regulations regarding property maintenance and management.