Service Manager

Bridgestone Americas•Beverly, MA

1d•Onsite

About The Position

Bridgestone Retail Operations (BSRO), a part of Bridgestone Americas, operates over 2,200 company-owned stores across North America, including Firestone Complete Auto Care, Tires Plus, and Wheel Works locations. With more than 22,000 teammates and over $4.5 billion in sales, BSRO is committed to serving society with superior quality and fostering a diverse and inclusive environment. The Service Manager role requires a blend of in-depth automotive repair knowledge and exceptional people skills. This position involves managing customer relationships, acting as a liaison between technicians and customers, and overseeing the selection, coaching, leadership, training, and supervision of vehicle technicians. Additionally, the Service Manager will assist with the procurement of parts, materials, and equipment.

Requirements

High School Diploma or equivalent.
4 years of auto service technical experience.
1 year of service manager or service writer experience.
Problem solving - customer complaints.
Aptitude to manage inventory, scheduling, equipment maintenance, etc.
Capacity to lead and coach others.
Teammate and customer/communication skills.
Ability to recruit and select technicians successfully according to store requirements.
Willingness to continue education and remain current in automotive repair issues.
Must have valid automotive driver's license at all times in order to test drive customer's vehicles.

Nice To Haves

2 year degree or equivalent.

Responsibilities

Assign and schedule work duties to auto service staff according to individual skill level.
Serve all automotive service needs of customers.
Oversee the hiring and training of an effective auto service team.
Ensure high teammate retention.
Maintain compliance with quality standards.
Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up.
Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long-term relationships and loyalty.
Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards.
Use this expertise to enhance efficiency and ensure seamless store operations.
Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop.
Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation.

Benefits

Competitive pay
Formal training
Performance incentives
Paid vacation and holidays
Competitive healthcare packages for full-time and part-time employees
401k plan
Medical, Dental and Vision – Starting day 1 for all our teammates
On-the-job training and company-funded ASE certifications
Flexible work schedule
401(k) match
On demand pay (daily pay) program available
Professional Development: No matter where you’re at in your career, we’ve got the resources to help you level up.
Community Involvement: We pride ourselves on working with our local communities and giving back where we can.
Integrity & Teamwork: Part of what makes our teams different is our drive to do things right, always, together.
A supportive and engaging onboarding experience to ensure a smooth transition into our team.
The opportunity to develop and grow, through training and regular mentorship.
Corporate Social Responsibility activities.
A truly global, dynamic and challenging work environment.
Agility and work/life effectiveness and your long-term well-being.
A diverse and inclusive team.