Service Manager - Fort Mill SC

LOOKOUT PEST CONTROL LLC • Fort Mill, SC

1d

About The Position

Are you a natural leader who thrives on building strong teams, developing talent, and delivering outstanding customer experiences? Lookout Pest Control is searching for a Service Manager who will hire, train, and coach our field technicians while supporting operational excellence, customer retention, and route efficiency.

With over 30 years in the pest control industry, Lookout Pest Control continues to grow by putting Employees First, Customers Always. We’re intentionally seeking diverse, high-energy leaders looking to grow with us — and we will train you! If you're ready to make an impact, keep reading!

As a Service Manager, you’ll lead a team of up to 10 technicians and play a key role in branch operations. You will guide hiring, performance coaching, customer communication, and route optimization. You’ll also champion our culture by building a team environment where people feel supported, motivated, and empowered to grow in their careers.

Every day, you’ll be part coach, part problem-solver, and part culture champion—while helping protect homes, families, and businesses.

Requirements

• 2 or more years experience in Pest Control
• High school diploma or equivalent required
• Experience managing a team of 5 or more employees
• Strong communication and coaching skills
• Goal-driven with a hands-on leadership style
• Ability to manage time, solve problems, and make decisions independently
• A passion for building teams and developing people
• "Fire in the belly" attitude and competitive mindset to win

Responsibilities

• Lead and support a team of up to 10 technicians at our Charlotte location
• Recruit, hire, and train new and existing team members
• Coach performance, conduct ride-alongs, and deliver ongoing development
• Support routing and scheduling efficiency across technician territories
• Utilize CRM systems to manage service performance and customer updates
• Build customer relationships and increase service retention
• Monitor team metrics and provide real-time feedback and performance reports
• Drive engagement and teamwork through positive leadership
• Promote and protect our “Best Place to Work” culture by living our Core Values

Benefits

• Competitive Compensation
• 401(k) with 6% company match
• Health, Dental & Vision Insurance
• Company-paid Life Insurance
• Paid Time Off
• Paid Holidays
• Career Growth Opportunities – We promote from within and offer leadership development programs
• Empowered, People-Focused Culture – Be part of a team that believes in winning together
• Established & Growing Company – Over 30 years in business with 90%+ customer and employee retention

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 11-50 employees