Service Manager- Wood Dale, IL

Compass Group•Addison Township, IL

2d•$72,000 - $82,000

About The Position

The Service Manager oversees a team of field technicians and installers responsible for the maintenance, repair, and installation of coffee equipment. This role ensures exceptional service delivery, operational efficiency, and a positive customer experience. The manager provides hands‑on support, drives team performance, and maintains a well‑organized service environment while collaborating closely with internal partners to resolve issues and enhance service quality.

Requirements

Prior management or team leadership experience required.
Technical familiarity with mechanical and electrical systems preferred.
Experience with computerized work order or maintenance management systems strongly preferred.
Strong decision‑making skills and ability to remain calm under pressure.
Excellent verbal and written communication skills.
Proficiency with Windows‑based applications (Word, Excel, PowerPoint, Outlook).

Responsibilities

Lead, coach, and develop technicians and installers to ensure strong performance and accountability.
Conduct brief daily huddles to review priorities, align on workload, and communicate operational needs.
Provide hands‑on service support when needed to meet response times and maintain customer satisfaction.
Support coverage during staff absences or peak service periods.
Maintain a clean, organized, and fully functional shop and workspace.
Ensure equipment awaiting service is staged for next‑day work or that required parts are ordered promptly.
Partner with the District Operations Manager to identify recurring issues and recommend repair or replacement strategies.
Monitor and ensure timely, accurate completion of service tickets, reports, and documentation.
Confirm installation schedules and ensure crews complete all pre‑departure checklists.
Verify installation vehicles are properly stocked and ready before leaving the shop.
Assist with installations or emergency situations when needed.
Professionally represent the company during field visits and customer interactions.
Perform scheduled preventive maintenance and support complex service scenarios alongside technicians.
Communicate effectively with dispatch and internal teams to ensure smooth workflow and timely updates.
Escalate recurring or systemic equipment issues to management for review.
Maintain accurate inventory of parts, tools, and supplies within service vehicles.
Ensure equipment is safe, well-maintained, and ready for daily use.

Benefits

Retirement Plan
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
Medical
Dental
Vision
Life Insurance/AD
Disability Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)