Service Manager 108

TIMBROOK AUTOMOTIVE INC • Elkins, WV

1d • Onsite

About The Position

We’re looking for an experienced and results-driven Automotive Service Manager to lead our high-performing service department. If you’re a natural leader who understands both the technical and customer service sides of auto repair, this is your chance to make a real impact.

Requirements

• 3+ years of automotive service leadership experience
• Strong knowledge of repair processes, warranty procedures, and DMS systems (CDK, Reynolds, Dealertrack, etc.)
• Excellent communication, time management, and problem-solving skills
• Proven track record of increasing service revenue and CSI scores
• Valid driver’s license with a clean driving record
• High school diploma or equivalent required

Nice To Haves

• associate or bachelor's degree a plus

Responsibilities

• Oversee daily service department operations
• Lead and support a team of service advisors, technicians, and support staff
• Ensure exceptional customer service and resolve escalated concerns
• Manage repair order flow, shop productivity, and technician dispatch
• Monitor department performance, budgets, and profit margins
• Coordinate closely with Parts, Sales, and Finance departments
• Maintain compliance with manufacturer, warranty, and safety requirements
• Recruit, train, and evaluate service department team members
• Other duties as assigned by management

Benefits

• Competitive salary based on experience and qualifications
• Full time position with growth potential
• Health, dental, and vision insurance.
• Voluntary benefits.
• Retirement savings plan with company match
• Paid time off and holidays
• Employee Discounts
• A supportive, team-based environment and strong leadership

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED