Service Manager - Swope Nissan

Swope Family of Dealerships•Elizabethtown, KY

5d•Onsite

About The Position

Join a Legacy of Excellence with the Swope Family of Dealerships! Since 1952, the Swope Family of Dealerships has been a proud part of the Hardin County community. With over 70 years of service and multiple locations across the area, we’ve built more than a business—we’ve built a legacy rooted in trust, integrity, and community connection. At Swope, we believe in more than just selling and servicing vehicles—we believe in supporting the people and neighborhoods around us. We’re passionate about giving back and actively involved in local initiatives, and we encourage our associates to get involved. Swope Nissan is seeking an experienced and motivated Service Manager to lead our service department with integrity, efficiency, and a strong commitment to guest satisfaction. This role is responsible for overseeing daily operations, developing a high-performing team, and ensuring exceptional service standards while driving department performance and profitability.

Requirements

Three to Five years of experience in an auto repair facility
Two plus years of supervisory experience
Excellent verbal and written communication and interpersonal skills
Proficient knowledge of dealership computer systems
Must have a valid driver’s license
Ability to drive manual transmission vehicles
Demonstrated customer service skills
Will be required to complete a drug screen and background check.

Nice To Haves

Previous industry knowledge of overall operations, management and wholesale relations (preferred)

Responsibilities

Hire, train and supervise service department associates.
Inspire and motivate team to attain sales goals.
Keep proper documentation as stipulated by manufacturer and general manager.
Nurture enthusiastic work environment promoting teamwork with other departments.
Organize weekly department meetings.
Build repeat/referral business by encouraging service employees to nurture positive relationships with guests.
Verify employees understand and comply with applicable policies and manufacturer warranties.
Promote professional development and advance training opportunities.
Conduct random checks to ensure vehicle repairs conform to the highest dealership standards.
Resolve guest concerns, enlisting manufacturer assistance when necessary.
Handle warranty claims and processing, conforming to warranty guidelines.
Explain warranty to the guest.
Create service pricing plans and submit recommendations to general manager.
Act as dealership liaison for manufacturer representatives.
Develop programs or procedures to improve profitability.
Organize recruiting events at regional vocational/technical institutes.
Attend manager meetings
Possess basic math skills.
Be capable of speaking with guests or employees; reading/understanding manuals, operating and maintenance instructions, and safety regulations; and writing financial/marketing reports and other correspondence.
Stay current on industry trends, tools and advancements, and make appropriate purchase recommendations.
Ensure tools and equipment are operated in a safe manner at all times, and shop/customer waiting areas are kept clean and orderly.
Understand and comply with current and future federal, state, and local regulations affecting body shop operations, such as handling of paint and paint thinners, hazardous waste disposal, the OSHA Hazard Communication Standard, etc.
Be professional and courteous in attitude, wardrobe and grooming.
Complete other duties as assigned.