Service Manager

Bridgestone • Kennewick, WA

13d • $23 - $34

About The Position

Combining your in-depth automotive repair knowledge with your exceptional people skills, you'll manage customer relationships and frequently serve as a liaison between technicians and customers. You'll also select, coach, lead, train and supervise vehicle technicians while assisting with the purchase of parts, materials and equipment.

Requirements

• High School Diploma or equivalent
• 4 years of auto service technical experience
• 1 year of service manager or service writer experience
• Problem solving – customer complaints
• Aptitude to manage inventory, scheduling, equipment maintenance, etc.
• Capacity to lead and coach others
• Teammate and customer/communication skills
• Ability to recruit and select technicians and general service teammates successfully according to store requirements
• Willingness to continue education and remain current in automotive repair issues
• Must have completed all of the current and required BSRO store education courses & modules required for this position.
• Must have valid automotive driver’s license at all times in order to test drive customer’s vehicles

Nice To Haves

• 2-year degree or equivalent

Responsibilities

• Assign and schedule work duties to auto service staff according to individual skill level
• Serving all automotive service needs of customers
• Oversee the hiring and training of an effective auto service team
• Ensuring high teammate retention
• Maintain compliance with quality standards
• Developing customer satisfaction and retention

Benefits

• We start by offering each teammate more than just competitive pay.
• We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees