Service Manager

United Rentals•Bridgeport, CT

17h•Onsite

About The Position

As a Service Manager, you will lead a major maintenance enterprise, hiring and motivating a team of Service Technicians. Your role involves continually improving efficiency and customer satisfaction by ensuring equipment is properly maintained and repaired. You will collaborate closely with the Branch Manager to build a profitable location through your leadership, service and maintenance knowledge, and business management skills.

Requirements

High School diploma required
Valid driver's license with acceptable driving record
Extensive Equipment Fleet Maintenance and leadership experience
5 years’ service and maintenance experience and a minimum of 3 years supervisory experience
Strong motivational and leadership skills
Excellent customer service skills
Strong knowledge of maintenance accounting and P&L
Basic computer skills (Excel)
This position is deemed Safety Sensitive for purposes of United Rentals’ policies and procedures

Nice To Haves

trade-school degree a plus
bachelor’s degree preferred

Responsibilities

Motivate, coach and train technicians to exceed time & quality standards and comply with standard repair and maintenance processes
Staff location adequately based on skills and workload
Responsible for R&M, P&L and associated costs/budget
Lead, plan, measure and continuous improvement of all service and maintenance performance metrics
Oversee parts department activities, to ensure optimal customer service, technician/shops/OEC productivity and cost control
Evaluate performance and promotability of team members. Identify and provide necessary skills training and regular coaching
Promote a culture of safety and discipline through leadership, exemplary personal compliance, accountability and communication
Other duties assigned as needed