Service Manager
About The Position
Vallejo CDJR is seeking a high-performance Service Manager to lead and grow our service drive. We are looking for a proven leader who understands fixed operations, drives accountability, builds strong technician teams, and is focused on profitability and customer retention. If you are process-driven, numbers-focused, and ready to take ownership of a growing department, we want to speak with you. Vallejo CDJR is committed to building a strong fixed operations foundation and we are looking for the right leader to help drive that growth. If you are confident in your ability to lead, grow, and produce results — apply today. Vallejo Chrysler Dodge Jeep Ram Where performance meets opportunity.
Requirements
- Previous Service Manager experience required (CDJR experience preferred)
- Strong understanding of fixed ops KPIs and financial statements
- Proven record of increasing gross profit and car count
- Experience managing technician productivity and shop capacity
- Strong leadership, communication, and organizational skills
- High level of integrity and ownership mentality
Nice To Haves
- Knowledge of Stellantis warranty and processes is a plus
Responsibilities
- Lead and manage all aspects of the service department
- Drive customer pay growth and increase effective labor rate
- Monitor and improve key metrics (GP, hours per RO, proficiency, CSI, absorption)
- Recruit, develop, and retain top-performing technicians and advisors
- Oversee dispatch, workflow, and shop productivity
- Control warranty processes and minimize chargebacks
- Improve service retention and declined service recovery
- Build a culture of accountability, urgency, and professionalism
- Work closely with Parts and Sales to maximize fixed operations performance
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
