Service Manager - Hampton University

Thompson Hospitality Services-posted about 1 month ago
Full-time • Manager
Hampton, VA
5,001-10,000 employees
Administrative and Support Services
Resume
Match Score
Upload and Match ResumeTrack Jobs with Teal

Do you love creating great experiences and bringing out the best in a team? Join us as a Service Manager and help make campus dining something students, faculty, and staff look forward to every day. In this role, you'll lead the front-of-house team and make sure things run smoothly-from friendly service and clean dining spaces to keeping up the high standards that make a big difference. You'll work closely with staff, solve problems on the fly, and help create a welcoming atmosphere where everyone feels taken care of. If you're passionate about hospitality and want to be part of a community-focused team, we'd love to meet you.

  • Implement and uphold high standards of customer service, ensuring a positive dining experience for all patrons by maintaining a friendly, efficient, and customer-focused service environment.
  • Oversee the training, scheduling, and performance of service staff, promoting teamwork, professionalism, and adherence to service protocols and standards.
  • Ensure compliance with service guidelines, policies, and procedures, consistently monitoring service levels to maintain a high standard of quality and customer satisfaction.
  • Address customer complaints and concerns promptly and effectively, demonstrating strong conflict resolution and problem-solving skills to maintain a positive dining environment.
  • Collaborate with the kitchen and procurement teams to manage inventory related to service items, such as utensils, dishware, and condiments, ensuring adequate supply levels and minimizing waste.
  • Requires 50-55 hours per week, including evenings and weekends as business needs dictate.
  • Bachelor's degree in hospitality management or related field (or equivalent experience).
  • Proven experience in a supervisory role within the food service industry, preferably in a high-volume, customer-facing environment.
  • Strong customer service and interpersonal skills, with a demonstrated ability to handle customer issues and complaints effectively.
  • Excellent organizational and multitasking abilities to manage high-demand service periods effectively.
  • Proficient in computer skills, including point-of-sale (POS) systems and Microsoft Office Suite.
  • Ability to stand and walk for long periods (up to 8-10 hours per day), including during event setup, service, and breakdown.
  • Ability to lift, carry, push, and pull up to 40 pounds (e.g., food trays, beverage containers, catering equipment).
  • Frequent bending, stooping, reaching, and kneeling to assist with event setups and maintain service flow.
  • Ability to navigate various campus locations, including stairs, outdoor areas, and multi-building venues.
  • Manual dexterity to operate kitchen tools, catering equipment, and digital devices (e.g., POS systems, tablets).
  • Must be able to taste and smell food and beverages for quality assurance.
  • Ability to work in environments with varying temperatures (e.g., kitchens, outdoor events, transport vehicles).
  • Visual and auditory acuity to coordinate with staff, monitor food presentation, and respond to client needs.
  • May require valid driver's license to operate catering vehicles or transport supplies (depending on campus layout).
  • Health/Dental/Vision
  • Paid Time Off
  • 401(k), matched up to 4%
  • Short- and Long-Term Disability
  • Tuition Reimbursement
  • Employee Referral Program
  • Pet Insurance
  • Discounts: Hotels, Travel, Tickets, Restaurants
  • Employees and their relatives are eligible for a discounted meal plan at any of our HBCU client locations while they are attending school.
Track Jobs with Teal

Job Search Resources

•
Resume Builder
•
Resume Examples
•
Cover Letter Examples

Tools

Career Hubs

Guides

Company

© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service