Service Manager - Hawthorne House

Kairoi Residential • San Antonio, TX

5d

About The Position

At Kairoi, we create exceptional living experiences at high-performing multifamily communities that deliver long-term value to investors, associates, and the residents who live there. Our larger organizational mission is to provide opportunities with everything we do. The word “Kairoi” (pronounced Ki-roy) represents moments in time where opportunities are seized. Our team empowers, rewards, and inspires the talented people who make these opportunities happen. Life as a Service Manager means that every day is a dynamic blend of servant leadership, problem solving, and resident and vendor relations! Your expertise as the Service Manager will guide the community’s service team through daily maintenance tasks, community inspections and upkeep, and more. You are the Service Leader! You are the Community Expert!

Requirements

• A minimum of 5+ years of experience doing apartment home repairs to include general carpentry, basic plumbing, basic electrical knowledge, along with mechanical and equipment repairs.
• EPA, HVAC, and CPO certifications, or the willingness to obtain them, are required.
• Must have knowledge of OSHA safety rules and regulations.
• Must have excellent customer service and a positive resident experience focused mentality.
• Must have successfully led and managed service teams.
• Should be able to work a flex schedule if necessary and willing to be on-call for emergencies.
• This role directly interacts with future and existing residents in our communities.
• Please note that employment with Kairoi is contingent upon successful completion of a background check and drug screening, as well as your possession of a valid driver’s license with no major infractions in the last 12 months.
• The multifamily industry is ever-changing and there could be other duties required as needed and assigned.

Nice To Haves

• A trade school, high school diploma, and bilingual (English/Spanish) is preferred.

Responsibilities

• Responsible for the training and supervision of the community service team.
• Attend required training, safety programs and staff meetings
• Oversee the work of contracted vendors and contractors as required.
• Help ensure that safe work practices and Kairoi best practices are being followed by all service associates.
• Lead by example in making sure the service team completes all service requests in a prompt, courteous, and efficient manner.
• Responsible for adhering to all Kairoi SOP’s, O&M plans as well as all protocols set forth by Kairoi
• Work closely with and have excellent communication with the Community Director for all team updates, schedule changes, vendor, and inventory invoicing, etc.
• Work closely with your Regional Facilities Coordinator to ensure proper collaboration with all monthly and quarterly task such as preventive maintenance, winterization and training agendas
• Monitor the maintenance and upkeep of all mechanical equipment in the community, including but not limited to, water heaters, HVAC units, and pool equipment.
• Perform regular inspections of all apartment homes, building(s), community amenities, common areas, and community grounds to ensure that any outstanding issues such as repairs, landscaping, painting, light-fixture maintenance, etc. are quickly resolved and held to the highest standards.
• Ensure that all chemicals and their antidotes are stored and labeled properly, and that an accurate inventory of all maintenance and cleaning supplies is well-maintained.
• Lead by example and respond to any on-call, emergency, or pertinent resident service requests in a prompt and professional manner.

Benefits

• Competitive Compensation. Compensation is based on experience and community. Incentive compensation opportunities are available and are performance based.
• Health & Wellness Benefits. Medical, dental, vision, life insurance, short and long-term disability at an affordable price.
• Retirement Planning. We offer a 401k program with a company match.
• Paid Leave. Exceptional PTO program, paid holidays, floating holidays, birthday day off, and a milestone sabbatical program.
• Discounts. Private discount network that includes discounts on travel, restaurants, gifts, experiences, and so much more.
• Training. We want to help you grow! Be prepared to attend and participate in training as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 101-250 employees