Service Manager

Dobbs Equipment•Valdosta, GA

53d•Onsite

About The Position

This position is responsible for maintaining a schedule of shop work, assigning personnel to specific work orders, giving work direction to Service Technicians in the repair of equipment, maintaining a schedule of field service work to be done while scheduling personnel for such, and maintaining a list of trucking to be done on pick-up and delivery of equipment.

Requirements

Individual must be proficient in-service operations leadership, customer focused, analytical and comfortable communicating with customers.
Managerial experience
Industry experience
Valid Drivers License
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra, statistics, and geometry.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to work using Personal Protective Equipment, including respirators, welding shields, hard hats, vests, safety glasses, goggles, gloves and etc.
Ability to use full range of motion for back, arms, hands, and fingers.
Able to use full range of motion for both legs, including climbing, twisting, squatting, and pushing with both legs.
Able to use hand tools, fuel hoses, lubrication systems on all equipment
Able to climb onto or down from mobile construction equipment, typically 3-4 feet of climbing, for service and inspection.
The employee is frequently required to lift or carry loads greater than 50 lbs but less than 75 lbs.
Specific vision abilities required by this job include close, distance and color vision.
The employee is regularly required to talk or hear at moderate noise levels.

Nice To Haves

A degree and familiarity with industrial equipment, such as construction or forestry equipment is preferred.
Ongoing training provided.

Responsibilities

Supervises all Service Department personnel
Supervises the opening and closing of work orders for control of each shop job
Maintains and monitors detailed records of time and performance of Service employees
Monitors and schedules pick-up and delivery of equipment
Frequently interacts with the customer to explain quotes and any changes within the quote prior to services being performed to ensure customer satisfaction
Up-sells any service that is necessary to keep the product operating more efficiently and safely
Stays current on product improvement programs from Deere
Orders and maintains needed shop supplies
Monitors customer satisfaction through phone calls and on-site visits
Coordinates with Deere on programs, warranties, and technical machine problems
Interviews and selects qualified personnel
Reports status of shop goal and objective achievement to either the RPSM or GM
Assists in planning and developing service marketing programs
Acts as site safety coordinator in conjunction with Corporate Safety Manager
Monitors training needs and provides for the delivery of such training as required