Service Manager - Industrial Cranes

American Equipment HR•Six Mile, SC

About The Position

American Equipment Holdings is an organization of leading overhead crane and hoist distributors and field service providers, including American Equipment, Allied Crane, Eastern Crane & Hoist, Facilities Engineering, Kistler Crane & Hoist, Pacific Crane & Hoist, and Washington Crane & Hoist. The consolidated entity is one of the largest independently owned overhead crane and hoist solutions providers in the country, serving over 4,000 customers nationwide. Together, American Equipment Holdings companies provide comprehensive solutions for everything related to customers’ overhead crane and hoist needs, including OSHA mandated inspections, preventative maintenance and repair field services, parts, engineering, ISO certified fabrication, new and replacement equipment, automated systems, system modernizations and training. Job Summary: The Service Manager will direct and supervise the staff and day-to-day operations in the assigned branch location, ensuring delivery of quality customer service and achievement of sales or productivity goals.

Requirements

Excellent leadership and management skills.
Excellent sales, customer service, and interpersonal skills
Excellent verbal and written communication skills.
Excellent organizational skills and attention to detail.
Ability to prioritize tasks, delegating when appropriate.
Proficient with Microsoft Office Suite or related software.
Crane experience preferred
5 years management experience in a service industry

Responsibilities

Oversees and participates in the recruitment, hiring, and training of technicians
Oversees schedules and assignments for the branch
Oversees branch service sales and profitability
Conducts performance evaluations that are timely and constructive.
Handles discipline and termination of employees as needed and in accordance with company policy.
Sells profitable crane services for inspections, maintenance, installation, repairs, modifications, and upgrades to meet customer needs.
Oversees servicing of equipment, ensuring production, performance, and quality standards are consistently met.
Reviews jobs to ensure safety, quality, financial, and delivery goals and standards are met
Ensures a healthy and safe working environment, and compliance with federal and state regulations
Works with Regional Manager to develop operating budget and manages P&L for the branch
Delivers reports to executive team members as requested
Supervises equipment purchase and maintenance
Performs other related duties as assigned.
Collaborates with corporate office to set performance standards. Standards may be based on financial and operational goals and required compliance
Conducts regular staff meetings to ensure that goals and objectives are clearly communicated with branch staff; provides guidance and leadership to enable staff to meet these goals and objectives
Identifies training needs and opportunities; develops and implements a plan for meeting those needs
Maintains and develops positive relationships with existing and prospective clients, demonstrating excellent customer service and setting an example for other staff
Performs other related duties as assigned