Service Manager

EquipmentShare • Montgomery, AL

2d • Onsite

About The Position

At EquipmentShare, we’re not just filling a role — we’re assembling the best team on the planet to build something that’s never been built before. We’re on a mission to transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares. We’re hiring a Service Manager at our rental facility in Montgomery, AL, and we’re looking for someone who’s ready to grow with us, bring energy and drive to their work, and help us build the future of construction. This position will be responsible for leading a team of Heavy Equipment Maintenance Technicians (Mechanics). As a Service Manager, you’ll use our tech to create, assign, and monitor work orders, track machine service intervals, order parts, and diagnose issues faster by pulling data from hundreds of makes and models. With real-time information at your fingertips, you can determine the root cause and corrective action for each issue quickly, enabling you to work smarter, not harder. EquipmentShare is a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesn’t just run our business — it also makes your job easier, safer, and more connected. We’re a team of problem-solvers, go-getters, and builders, and we’re looking for teammates who take pride in doing meaningful work and want to be part of building something special. The ideal candidate wants to be part of a team that’s not just changing an industry for the sake of change — we’re transforming it to make it safer, more secure, and more productive. They should bring grit, heart, and humility to their work, and be excited about the opportunity to grow within a fast-paced, mission-driven environment. We’re looking for people who see challenges as opportunities, embrace change and continuous improvement, and bring energy, effort, and optimism every day.

Requirements

• Industry knowledge (this can be in the rental industry or a related construction field), innovative and dependable
• Ideally three years of maintenance and service experience
• Strong interpersonal and problem solving skills
• Adaptable to the fast pace of a growing company and be able to quickly educate themselves about and stay up-to-date on the latest EquipmentShare products and services
• Competitive, but thrive in a team oriented environment
• High School diploma
• Experience in field service, maintenance and repair preferred
• Experience leading maintenance teams
• Valid driver's license with acceptable driving record
• Must be at least 21 years old to operate company vehicle
• Must be able to move, stand, stoop and bend freely
• Must be able to lift up to 50 pounds at times
• Passing a 10 panel drug screen (contingent offer)
• Passing a background check (contingent employment)

Nice To Haves

• Preference will be given to applicants with experience and/or a background in the construction industry
• Trade school certificate preferred

Responsibilities

• Coordination and supervision of quality performance of our equipment mechanics and service personnel
• Scheduling repairs for customer and company owned rental equipment
• Maintain and nurture existing customer relationships to ensure that our customers are 100% satisfied with the level of service and support they are receiving from EquipmentShare and are being kept up-to-date about new or additional ways in which EquipmentShare can help improve their business
• Promptly respond to and resolve customer inquiries, requests, complaints or other communications
• Employee training and development and maintaining a safe work environment
• Other duties, assigned as needed

Benefits

• Monthly Family Dinner Night — We treat you and your family to dinner every month, because family comes first. (An employee favorite!) restrictions apply
• Competitive compensation: Base salary plus Company Profit Sharing Plan
• Company provided truck
• Full medical, dental, and vision coverage for full-time employees
• 401(k) and company match
• Generous PTO + paid holidays
• Gym membership stipend + wellness programs (earn PTO and prizes!)
• Annual tool and boot reimbursements for those in applicable jobs
• Company events, food truck nights, and monthly team dinners
• 16 hours of paid volunteer time per year — give back to the community you call home
• Career advancement, leadership training, and professional development opportunities
• Access to industry leading diagnostic tools

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees