Service Manager

ROBERT E MASON & ASSOCIATES INC•Richmond, VA

13d

About The Position

As a 100% Employee-Owned company, Robert E. Mason & Associates, Inc. believes our Associates are the foundation of both our customers’ and our success. Our strong company culture, and belief in continued investment in our Associates, has helped us realize long Associate tenures, as well as long lasting relationships with our customers. Under the Robert E. Mason & Associates, Inc. umbrella there are two divisions: R.E. Mason and Apperture Solutions. R.E. Mason is an Emerson Impact Partner covering North Carolina, South Carolina, and Virginia. Emerson is the global leader of process systems and solutions. R.E. Mason provides industry-leading process equipment and service for process control, automation, safety, and reliability. The industries served include Chemical, Pharmaceutical & Life Sciences, Power & Utilities, Food & Beverage, and Pulp & Paper. Apperture Solutions is a technology independent, professional consulting, and implementation services firm. Apperture Solutions offers Data Enablement, Production Optimization, Operations Management, and Other Value-Added Services. Apperture Solutions partners with other providers to offer our customers the technologies and solutions that fit their needs. The Mechanical Services Service Manager develops and execute business plans for mechanical services specific to R.E. Mason customers. This individual should have service experience with industrial customers and be familiar with service, sales, and applications of valves, instruments and mechanical equipment.

Requirements

Project Management fundamentals (Organizational Skills)
Control valve, Automatic on/off valve, manual isolation valve and safety relief valve technical knowledge
Process Control knowledge
Ability to interface with and influence decision makers
Exhibit professionalism, rapport/trust building skills
Strong written and oral communication skills, including presentation skills.
Works well in team and individual settings
Interpersonal skills; specifically including engaged listening and acknowledging skills, as well as questioning and discovery skills
Time management skills
Knowledge of process control and equipment applications for the industrial valve and instrument market
2 year Technical Degree (or) Equivalent Military experience
2 years of experience within the valve service industry, industrial plant maintenance or valve sales

Responsibilities

Responsible for Mechanical & Valve Service deliverables to R.E. Mason customers for both shop and field services.
Take lead responsibility for overall safety, scope, schedule, budget and quality of work for outages and field service events.
Provide the necessary leadership to successfully complete outages at industrial facilities in Central & Eastern North Carolina.
Work closely with internal Sales and Service associates to ensure timely planning and execution of industrial service business.
Work with R.E. Mason Account Managers to integrate valves services into overall account plans
Work with Sales Management to develop service business at new and existing customers
Provide technical sales detail required to meet customer scope expectations while developing service proposals with the R.E. Mason Services Sales Team
Work with customers to plan, execute, and deliver field service and shop repair through our established Outage Management Program
Manage and deliver service repair reports and final outage reports to customers
Travel within territory (NC/SC/VA) - 80%.

Benefits

Participation in the Employee Stock Ownership Program (ESOP)
Retirement plan, including a Safe Harbor contribution
Medical / Dental / Vision Insurance
Employer paid Life Insurance and Long-Term Disability Insurance
Generous paid leave options that include vacation time, sick leave, personal leave time, R.E. Mason Way Half Day, paid Jury Duty, and paid Bereavement Leave
Paid Parental Leave
Paid company holidays
Career Development Program
Retirement and Financial Wellness program
Employee Assistance Program (EAP)
Alternative/Hybrid Work Schedules