Service Manager

Career finder•Rice Lake, WI

37d

About The Position

We Energies, a subsidiary of WEC Energy Group, is seeking a Service Manager in our Rice Lake, Wisconsin location. About Us WEC Energy Group is one of the nation’s largest electric generation and distribution and natural gas delivery holding companies serving 4.7 million customers across the Midwest. We are committed to providing clean, reliable, and affordable energy in an environmentally sustainable manner. Customers are the heart of our business, and we work every day to help grow and support communities where we provide vital energy services. As a Fortune 500 company, we value and develop our employees who are making a difference in a mission that matters. We don’t just offer a job; we provide fulfilling careers where safety and well-being are paramount. Join our team and experience first-hand our commitment to your success. We offer competitive pay and benefits to recognize your hard work and dedication. If you’re talented, energetic and ready for a career with a future, we want you on our team. We are powered by a diverse and inclusive workforce fueled by the pride in what we do. If you're driven by the passion to change lives, this is the place for you.Job Summary This occupation is responsible ensuring superior quality service in the delivery of natural gas to We Energies’ commercial and industrial customers. This is accomplished by having a thorough understanding of the work performed on the gas distribution system, coordinating the efforts of the groups performing the work with the Customer and System Operator.

Requirements

An Associate degree is required for all candidates.
Candidates will have strong interpersonal, communication, and leadership skills.
Strong problem solving and team building skills as well as the ability to successfully implement solutions are required.

Nice To Haves

Experience in providing service to our largest customers is preferred, and candidates who possess a working knowledge of We Energies’ core products and delivery to our customers is also preferred.

Responsibilities

Resolves customer concerns related to service delivery, system reliability, Company response and planned outages.
Act as a project manager within the company to provide gas new service, service alteration and relocation projects.
Coordinates work activities with Customers and other Company work groups.
Develops emergency restoration and communication plans for Customers
Promote and communicate key Corporate initiatives to large Customers
Coordinate scheduling of Company activities to support other work groups.
Work without direct supervision.
Advises customers on the application of gas and electric end–use technologies and energy conservation strategies.
Proficient with systems used to track customer work and communications.
Represent Field Operations and System Operations in meetings with internal/external customers.