Service Manager PETROLEUM EXPERIENCE

Guardian Fueling Technologies LLC

2d•Onsite

About The Position

Summary/Objective To provide leadership to the service team, and management skills necessary to achieve the goals established by our mission statement, core values, strategic intent, and financial plans. The service manager is responsible for helping ensure quality service to our customers by responding to calls within 24 hours and correcting the problem on the first trip.

Requirements

This position requires lifting, standing, walking, working flexible hours, driving a company vehicle (clean MVR required), passing a drug test, and criminal background check.
This position requires presence within the branch in order to facilitate the essential duties of the role, and to serve as a present member of branch leadership.

Responsibilities

Supervise service technicians
Develop and maintain on-going training program
Resolve customer concerns, problems, and complaints very quickly
Promote and use the Guardian Fueling Technologies unconditional guarantee in cases where the customer Is not 100% satisfied
Maintain customer service records
Assure that all Technicians are following directions set by customers (IVR compliance)
Take full advantage of the WennSoft/GP service module
Participate actively in weekly Service Manager calls
Ensure All OSHA and Guardian Fueling Technologies procedures are followed
Provide all personnel with safe work environment
Assume responsibility for recruiting, hiring, discipline, motivating, training, and retaining exemplary employees
Conduct Annual Reviews of each employee. (Keep raises within Budget pool)
Ensure That personnel are always in proper dress/uniforms and present a quality image to our customer and the general public.
Maintain proper inventory levels and inventory control on all trucks to support all service call needs on the first trip
Ensure that all equipment and vehicles are clean, safe, operational, and present the correct Guardian Fueling Technologies image
Maintain clean and organized storage of all tools and equipment
Develop and maintain department budget
Oversee the preparation of accurate service billing
Ensure customer portals are being maintained by the admin staff
Approve all service accounts payable in conjunction with the Guardian Finance Dept.
Handle all service accounts payable
File start-up reports with manufacture
File reports with state and local government
Schedule customer training
Solicit service contracts and service opportunities
Schedule and support construction in start-ups
Perform projects management duties for service projects
Assist salesman with equipment questions
Administer service related programs with vendors
Continually communicate to department members
Ensure that GFT is an exemplary corporate citizen
Set the standards for quality and customer satisfaction in the marketplace
Sales growth
Gross margin (budget)
Total expenses
Net income
Labor hours paid to labor hours billed
Ensure technicians efficiency is 95% or better