Service Manager

C & B • Sheridan, WY

17d

About The Position

C & B Operations, LLC is a progressive, family-owned company that has grown over 35 years to include thirty-six John Deere dealerships in six states currently has an opening for a Service Manager at its John Deere Dealership in Sheridan, Wyoming. The Service Manager is responsible for managing the Service Department, including maximizing internal and external customer satisfaction, growing profitable service labor sales, exercising disciplined expense control, attracting and retaining outstanding talent, and motivating and engaging employees to be the best in the business.

Requirements

• 3 years work experience in Service Department operations preferred
• Ability to speak one on one and within a group
• Ability to analyze and interpret internal reports
• Basic understanding of financial principles relative to Service Department operations
• Ability to use computer applications such as Microsoft Office suite and internet functions
• Familiarity with John Deere and competitive products
• Valid driver’s license and a safe driving record
• High school diploma or GED required
• Ability to meet physical demands and duration of physical exertion generally required to perform tasks in support of all job functions, for example - sitting, standing, walking, lifting, carrying, reaching, pushing, and pulling
• Qualified applicants must be able to successfully complete a pre-employment drug test and background check.

Responsibilities

• Manages service operation within the dealership to maximize profits for the dealership and optimizes Service Department processes to ensure external and internal customer satisfaction
• Strives for profitable growth of service labor sales and exercises disciplined expense control to stay within budget developed
• Creates annual Service Department goals and budget in alignment with the organization’s financial and operational objectives
• Develops and executes Service Department marketing plan and monitors monthly results to ensure achievement of the department's goals
• Takes the lead in sharing best practices and implementing common processes throughout the service department and promotes excellent customer service
• Coordinates, develops and leads customer service clinics and related events
• Recruits, hires, and retains key talent by maintaining employees and individual development plans
• Assisting customers and technicians in the diagnosis of machine problems
• Develops a training plan and schedule for all service department employees and assists or provides instruction in the diagnosis of machinery problems
• Handles all customer and personnel complaints in the service department.
• Enforces all safety rules and regulations
• Handles any other work-related duties assigned by Store Manager and/or Regional Managers

Benefits

• Competitive pay based on your experience
• Excellent benefits including – Medical, Dental, Vision, and Accident Insurance, Short-Term Disability, Life Insurance, 401K with Company Match, generous parental leave for both moms & dads, and much more
• Progressive Paid Time Off and Paid Holidays – starting at 3 weeks of PTO in the first year
• Opportunities to grow – We love to promote within and have excellent training programs available to prepare you on-the-job and for your future with us.
• Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for all team members.
• We are an equal opportunity employer as defined by federal, state or local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED