Service Manager - CDJR Millbury

Asbury Automotive•Millbury, MA

About The Position

Herb Chambers is part of Asbury Automotive Group (NYSE: ABG), a Fortune 500 company, and one of the largest franchised automotive retailers in the United States. They are redefining the traditional dealership model through innovative technologies such as Clicklane and through their commitment to their team members, guests, and partners. Their culture, which is grounded in their North Star and Compass and powered by their DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, they work together to provide exceptional experiences for their guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on their efforts, they have been recognized as one of the best places to work by both Newsweek and US News & World report. As an Automotive Service Manager, you will have the opportunity to make a positive impact on their business and in the lives of their team members and customers every day. They are looking for strong, energetic, people-focused team members who will help redefine the car-buying experience. The primary responsibility of the Service Manager is to oversee the service department and drive operational success; technicians, service advisors, service call center, lot attendants, detailers and shuttle driver, etc.

Requirements

Strong customer service skills are a must
Must be able to manage a team, motivate and develop
Experience with CDK or other automotive software required
Strong technical aptitude is required
Proven track record to grow the fixed operation business through excellent CSI, advertising, managing utilization and proficiency of the shop
Must have 3+ years as an automotive Service Writer/Service Assistant Manager
Previous automotive Service Management experience is required
Must be able to manage in a fast paced work environment
Must be able to pass pre-employment screens (background & drug test)

Responsibilities

Manage employee schedules and pay plans
Forecast goals and objectives for the department and strive to meet them
Work with the Parts Manager to ensure a timely turnaround of parts needed for internal jobs
Work with shop foreman to ensure customers vehicles are serviced properly and in a timely manner
Attend manager meetings and conduct service department meetings
Prepare and administer an annual operating budget for the service department
Maintain Asburys specified service customer pay gross profit growth
Maintain technician proficiency as specified by Asbury standards
Partner with technical schools to recruit technicians
Partner with OEM and other third party vendors
Handle and resolve customer complaints
Motivate, train, develop and reward employees
Communicate with customers about maintenance and service work needed effectively
Continue to maintain Asbury's value, quality, and integrity
Provide and maintain a safe work place and environment for employees and customers
Other duties to be determined by management

Benefits

Weekly pay
Paid holidays & paid time off
Paid training
Stock Awards (select management and front-line team members eligible)
Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
Up to 12 weeks paid pregnancy leave (disability leave)
Paid Parental Leave
Health savings
Flex spending accounts (tax-free)
Short-term and Long-term disability plans
Life Insurance (Whole Life and Term)
401k with company match
Pet Insurance
Digital career path tool to assist with career development
Continuous training through Asbury's Internal Learning Management System
Professional growth and development opportunities
Technician Student loan relief resources
Employee assistance program
Employee discounts on parts and service repairs
Scholarship awards
Opportunities to join our community service initiatives, which includes paid volunteer hours
Employee referral program with bonus opportunities