Hard Truth Restaurant, Nashville IN: Service Manager

BWQOHT Inc•Nashville, IN

14d

About The Position

The Service Manager at Hard Truth Restaurant is a key front-of-house leader responsible for delivering an elevated, consistent guest experience while developing a strong, accountable service team. This role balances hospitality execution, people leadership, and operational discipline in a high-volume, craft-driven restaurant environment. The Service Manager sets the tone on the floor, leads by example, and ensures Hard Truth’s service standards are executed every shift—without exception.

Requirements

3+ years of hospitality management experience
Strong leadership and communication skills
Ability to multitask in a fast-paced environment
POS and scheduling system experience
Availability for nights, weekends, and holidays
Ability to stand for extended periods
Lift up to 30 lbs
Comfortable in a high-volume environment

Responsibilities

Lead the floor during service, ensuring exceptional hospitality from greeting to farewell
Engage with guests to build relationships, resolve issues, and drive repeat visits
Ensure consistent execution of service standards and steps of service
Handle guest recovery in real time with professionalism and empathy
Monitor service flow, pacing, and table touches
Coach, train, and develop FOH team members
Lead effective pre-shift meetings
Support hiring, onboarding, and performance evaluations
Address performance issues with coaching and follow-up
Identify and develop future leaders
Execute opening, shift, and closing responsibilities
Maintain cleanliness, organization, and presentation standards
Manage reservations, seating, and table turns
Partner with Bar and Kitchen leadership
Ensure compliance with health, safety, and alcohol regulations
Manage FOH labor to meet budget targets
Review sales trends and guest feedback
Assist with scheduling, tip distribution, and cash handling
Support inventory controls for FOH supplies
Model Hard Truth values and culture
Enforce uniform and appearance standards
Foster a respectful, high-performance environment
Serve as a brand ambassador