Service Manager
About The Position
The Role Continuously evaluates IT and Operations efficiency, processes, services, and existing technology effectiveness and interoperability to identify focus areas for improvement Seeks feedback from the internal stakeholders, agree and own the team’s Continual Service Improvement Plans (CSIPs) Documents and administers the IT Service Portfolio and Service Catalog, including service descriptions and the configuration management database (CMDB) Directly involved in strategic quality planning by developing corrective action and counter measures to operational quality issues
Responsibilities
- Incident and Problem Management
- Service Delivery Management
- Budget Management
- Stakeholder Management (Internal and External)
- Continuous Improvement
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What This Job Offers
Career Level
Manager
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
