Service Manager

Alsco•Indianapolis, IN

2d•Onsite

About The Position

The Service Manager is responsible to meet or exceed Service department goals at a branch. The SM directly supervises District Managers and has ultimate responsibility for the success of the Service department. The SM reports to the General Manager. Alsco Uniforms has been committed to its customers since 1889, proudly pioneering the uniform and linen rental industry and growing into a global leader serving over 350,000 customers across 13 countries. They provide exceptional service and create solutions that strengthen their customers' operations. At Alsco, their diverse workforce drives performance, innovation, and exceptional service. They are looking for individuals who want to build a rewarding career while making a meaningful impact and building a successful career with competitive compensation, benefits, and ongoing opportunities for growth.

Requirements

Have and maintain a valid driver’s license
Keep a driving record free of chargeable accidents, speeding, safety or other violations
Be 21 years or older
Excellent skills in customer service, management and route sales
Excellent verbal/written communication skills in English
Comprehend and follow direction
Add/subtract accurately
Comprehend colors/sizes of textiles
Excellent time management skills
Be a team leader
High School graduation or similar experience
Three years successful experience in the textile service industry

Responsibilities

Recruit, develop and motivate a highly productive team of promotable DM's and RSR's through continual coaching and training, regular meetings, actively training and developing DM's to become future SM's, fostering a positive work environment, projecting a professional image and building strong relationships with each DM or RSR.
Oversee disciplinary action taken in the department.
Ensure customer loyalty and outstanding customer service.
Hold DM's accountable for customer visits, audits, new installs, problem solving, open communication and negotiating with customers.
Participate in route ride-alongs and contacting customers on a regular basis.
Ensure all company policies and procedures are followed in the Service department, including safety, HR and Service SOP's.
Oversee the maintenance of Driver Qualification files and maintenance of delivery vehicles.
Oversee all new account installs and personally attend major and corporate account installs.
Manage retention and growth by motivating the Service team to solicit new customers and retain current customers, up-sell/cross-sell/sample all lines of service or product and ensure a profitable product mix.
Monitor and report competitive activity.
Oversee promotions, contests and continued excellent customer relationships.
Control department costs within budget constraints.
Submit regular department progress to the General Manager.
Lead the Service team to success, communicate changes and policies, oversee route organization for the branch, perform periodic route check-ins, make visits to Service Centers and cooperatively work with other departments in the branch.
Safely operate company vehicles, following all applicable laws and company policy.
Follow written and verbal instructions and perform other tasks as directed by the GM.
Work with and support other branch personnel as required by the GM.