Service Manager

Hunter Recruitment Advisors•Austin, TX

41d•$75,000 - $110,000

About The Position

Beyond Wow Plumbing is looking for a people-first Service Manager who delivers results through accountability, teamwork, and disciplined execution . This role is for a leader who understands that strong performance comes from clear expectations, consistent follow-through, and a team aligned around common goals. You value structure and standards, but you also know that sustainable results are built by developing people and working together to win. If you believe in leading from the front, listening before acting, and building trust before making changes, you may be exactly who we’re looking for. The Role The Service Manager is a key leadership seat, working in close partnership with the General Manager to help execute the company vision while protecting and strengthening our culture. You’ll help bring structure, rhythm, and accountability to the service department while staying connected to the people doing the work every day. This is not a “rip it up and rebuild it” role. It’s about learning the business, understanding the team, and then helping us get better—one improvement at a time. Our mission is to empower our Gold Collar team to build bright futures, transform the trades, and Wow the world. This role plays a critical part in making that vision real—not just through numbers, but through people. Beyond Wow Plumbing is not private equity–owned and not a big corporate chain . We are a locally owned, family-run company with over 45 years of history serving our community—and we plan to be here for decades to come. We believe in building something lasting, not chasing short-term wins. Decisions here are made with people, customers, and the future in mind. You’ll have the support of a hands-on leadership team that values trust, loyalty, and doing the right thing—even when it’s not the easiest option. We combine the strength of proven systems and industry best practices with the heart and flexibility of a local business. That means leaders here have a real voice, real influence, and the opportunity to make a meaningful impact without losing their values. Beyond Wow Plumbing is a Nexstar company that believes in professional trades, disciplined execution, and exceptional service. We also run on the Entrepreneurial Operating System (EOS) , which means we value: Clear roles and responsibilities Open, honest communication Solving the right issues at the right level Leading with data, discipline, and heart We believe great leaders don’t need to be loud— they need to be consistent .

Requirements

Lead with high character, humility, and confidence
Believe accountability and care go hand in hand
Listen to understand before offering solutions
Coach and mentor people on how to improve, not just what needs fixing
Are comfortable being hands-on and present with your team
Respect existing systems and people before making changes
Value teamwork and alignment over ego or personal recognition

Responsibilities

Coach and develop service technicians using clear expectations, encouragement, and consistent follow-through
Spend time in the field with technicians to understand challenges and opportunities firsthand
Help execute company goals through strong communication, simple processes, and measurable outcomes
Partner with the General Manager to solve issues, remove obstacles, and strengthen team alignment
Hold people accountable in a way that builds trust and confidence
Elevate the customer experience through professionalism, empathy, and leadership by example
Model and reinforce Beyond Wow’s core values in daily decisions and interactions